Crystal Mayer
Winterset,IA
Summary
Highly-motivated employee creative, bubbly, timely with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Life Enrichment Assistant
Morningstar Assisted Living Center
West Des Moines, IA
01.2023 - 11.2024
- Documented and filed patient health reports and charts.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Monitored and assisted both occupational and physical therapists during treatments.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Managed load of multiple cases on consistent basis.
- Conducted assessments of each resident's cognitive abilities using standardized tests.
- Prepared patients for self-management and decision-making responsibilities.
- Maintained accurate records of residents' attendance at programs and events.
- Facilitated monthly family meetings between families and nursing staff to discuss progress of the resident's treatment plan.
- Assisted with personal care tasks such as feeding, bathing, grooming and dressing when needed.
- Helped individuals address disabilities and put together career plans.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Modified existing software systems to enhance performance and add new features.
Dirrect Support Person
Imagine the Possibilities
Winterset, IA
09.2020 - 01.2023
- Supported families by educating them on available community resources that could benefit their loved one.
- Delivered products to customer locations on time.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Home Daycare Owner
Self-employeed
Winterset, IA
02.2006 - 09.2019
- Supervised up to 25 staff members daily, providing guidance and support as needed.
- Scheduled employee shifts to ensure adequate coverage of all areas of the daycare center.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Monitored student progress and assisted students and teachers with resolving problems.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Assisted teachers with classroom management tasks such as student seating arrangements or behavior modification plans.
- Trained, managed and motivated employees to promote professional skill development.
- Recruited qualified candidates for open positions within the daycare facility.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Modified existing software systems to enhance performance and add new features.
- Maintained schedule of class assignments to meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Produced computer-generated artwork to enhance articles and feature stories in technical journals and publications.
- Nurtured relationships with artists and other internal partners to create positive rapport for future projects.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Collaborated with others to discuss new opportunities.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Calculated material needs for various projects; ordered supplies accordingly.
- Utilized CNC machines to cut parts accurately according to design specifications.
- Created precise details and forms using lathe.
- Installed custom cabinetry and furniture for clients.
- Constructed items from blueprints or skhes to customer specifications.
- Sharpened tools using slipstone or oilstone carborundum wheel.
- Educated customers about proper care of their new woodworking items.
- Completed assembly of hand-made wood items and packaged for shipping.
- Maintained inventory of lumber, hardware, and other materials used in production.
- Calculated accurate material estimates to create quotes for clients .
- Created patterns for curved shapes by laminating thin strips of wood together.
- Ensured accurate accounting of transactions, collections and disbursements.
- Laid and stained oak casings and hardwood floors.
- Reviewed blueprints and schematics to determine job specifications and materials.
- Delivered completed projects directly to clients' homes or businesses.
Woodworker and Painter
Sticks, INC
West Des Moines, IA
01.2004 - 02.2006
- Calculated material needs for various projects; ordered supplies accordingly.
- Ensured accurate accounting of transactions, collections and disbursements.
- Performed troubleshooting to diagnose and resolve machinery issues.
- Developed shop drawings based on client requirements and preferences.
- Maintained inventory of lumber, hardware, and other materials used in production.
- Utilized CNC machines to cut parts accurately according to design specifications.
- Installed custom cabinetry and furniture for clients.
- Created precise details and forms using lathe.
- Educated customers about proper care of their new woodworking items.
- Calculated accurate material estimates to create quotes for clients .
- Completed assembly of hand-made wood items and packaged for shipping.
- Constructed items from blueprints or skhes to customer specifications.
- Created patterns for curved shapes by laminating thin strips of wood together.
- Sharpened tools using slipstone or oilstone carborundum wheel.
- Delivered completed projects directly to clients' homes or businesses.
- Reviewed blueprints and schematics to determine job specifications and materials.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Modified existing software systems to enhance performance and add new features.
Middle and Junior High Art Teacher
Winterset Community School
Winterset, IA
08.2001 - 06.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed thespian society operations with students to promote creativity and individual thought.
- Motivated and coached students of varying levels to play songs and jingles.
- Prepared detailed reports summarizing student progress throughout the year.
Education
Master of Arts - K-12 Art Education Masters
Iowa State University
Ames, IA07-2001
Skills
- Client Advocacy
- Community Resources
- Community Outreach
- Teamwork and Collaboration
- Team Building
- Written Communication
Affiliations
- I enjoy hiking and mushroom hunting. At home I have a perma-culture garden and canning foods with friends. I camp and fish with my family. When not at work I enjoy being outside.
Timeline
Life Enrichment Assistant
Morningstar Assisted Living Center
01.2023 - 11.2024
Dirrect Support Person
Imagine the Possibilities
09.2020 - 01.2023
Home Daycare Owner
Self-employeed
02.2006 - 09.2019
Woodworker and Painter
Sticks, INC
01.2004 - 02.2006
Middle and Junior High Art Teacher
Winterset Community School
08.2001 - 06.2003
Master of Arts - K-12 Art Education Masters
Iowa State University