Crystal Mayhew
Customer service
TULSA,OK
Overview
10
10
Customer service
15
15
Shift leader
11
11
Shift leader
10
10
years of professional experience
Work History
Head Housekeeper
Oyo Hotel
07.2023 - Current
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
Peoples Department Manager
McDonald's
Waynesville, MO
08.2019 - 06.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
05.2003
Skills
- Ordering Cleaning Supplies
- Client Relations
- Company Guidelines
- Staff Training
- Dusting Furniture
- Stocking Bathrooms
- Special Requests
- Stain Removal
- Washing Windows
- Customer Relationship Management
- Room Turnover
- Enforcing Safety Protocols
- Proper Equipment Usage
- Business Documentation
- Mopping and Buffing Floors
- Employee Performance Reviews
- Cleaning Bathrooms
- Employee Evaluation
- Team Performance Management
- Payroll Understanding
- Customer Service
Certification
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Housekeeper - Oyo Hotel
07.2023 - Current
Peoples Department Manager - McDonald's
08.2019 - 06.2023
Henryetta High School - ,