Crystal McCain
Investigator II
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Child Welfare Investigator
Oklahoma Human Services
Tishomingo, OK
04.2023 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Researched cases and led investigations to determine appropriate course of proceedings.
Supervisor/Insepctor
Winston
Thackerville, OK
10.2022 - 04.2023
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Teacher
Ardmore City Schools
Ardmore, OK
06.2020 - 05.2022
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Created lessons and online testing materials to facilitate remote learning.
- Helped students explore concepts with engaging, learning-focused activities.
Center Director/Owner
The Tutoring Center
Houston, TX
06.2017 - 03.2020
- Kept facility in compliance with all applicable standards and laws.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Cultivated and strengthened relationships with children and families.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Recruited and developed solid team of professionals to care for up to forty children each day.
- Fostered caring and safe environment for children and parents.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Managed $50,000 yearly budget for labor, supplies and building costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Approved in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Teacher
Collegiate American School
Dubai, U.A.E.
08.2012 - 08.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported teacher in development of individual learning strategies.
- Monitored student classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
Education
Master of Arts - Cross Cultural Studies
University of Houston - Clear Lake
Houston, TX 01.2007 - 12.2008
Bachelor of Science - Sociology
Oklahoma State University
Stillwater 08.1998 - 05.2005
Skills
Interpersonal Communication
Critical Thinking
Teamwork and Collaboration
Cultural Awareness
Multitasking Abilities
Analytical and Critical Thinking
Active Listening
MS Office
Timeline
Child Welfare Investigator
Oklahoma Human Services
04.2023 - Current
Supervisor/Insepctor
Winston
10.2022 - 04.2023
Teacher
Ardmore City Schools
06.2020 - 05.2022
Center Director/Owner
The Tutoring Center
06.2017 - 03.2020
Teacher
Collegiate American School
08.2012 - 08.2016
Master of Arts - Cross Cultural Studies
University of Houston - Clear Lake
01.2007 - 12.2008
Bachelor of Science - Sociology
Oklahoma State University
08.1998 - 05.2005