CRYSTAL MCCARTHY
Fruitland Park,US
Summary
Experienced Notary Public/Loan Signing Agent with 16 years of diverse experience in real estate, office management, and government program eligibility. Cultivating strong client relationships and implementing innovative solutions to drive operational efficiency and enhance client satisfaction. Known for the collaborative approach and unwavering commitment to excellence resulted in a notable 32% increase in annual profits. As an accomplished leader; successfully guided teams, managed complex projects, and achieved strategic objectives. Upholding high standards, and aligning efforts with organizational goals are always at the forefront.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Notary Public
Self-Employed
02.2020 - Current
- Ensured accuracy and thoroughness in notarizing documents, reducing errors, and enhancing client satisfaction.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Collaborated with attorneys and other professionals to provide comprehensive support during legal transactions.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Completed over 3,000 residential and commercial loan closings
Office Manager
GM Legacy LLC
08.2015 - 08.2021
- Maintained meticulous employee records and schedules, ensuring compliance with labor regulations.
- Coordinated with cross-functional teams to draft and review ITB's, RFP's, and RFI's, driving successful project planning
- Implemented a new payroll system, reducing processing time and increasing accuracy in employee payments
- Fostered strong client relationships through consistent communication, addressing needs promptly, and ensuring high satisfaction levels
- Attended planning meetings for upcoming projects
- Managed a team of 7 effectively
Eligibility Coordinator
YWCA
09.2008 - 07.2016
- Managed a caseload of 125 clients as well as served as a backup for the team increasing the caseload to 250 clients.
- Interviewed clients to obtain, record, evaluate, and determine eligibility for the program
- Maintained a comprehensive understanding of current Department of Public Welfare eligibility regulations and determined applicability to individual cases in connection with all other client data
- Filed client appeals to appropriate courts and maintained communication with clients, supervisor, and court system throughout the appeal process.
- Facilitated seamless communication among clients, management, and government agencies, enhancing service delivery and client satisfaction
Education
Associate's - Business Administration And Management
Lake Sumter State College
Florida08.2025
Skills
- Client relations
- Critical thinking
- Microsoft Office 365
- Records Management
- Time Management
- Analytical Skills
- Document Accuracy
- Document Verification
- Effective communication skills
- Interviewing
Accomplishments
Successfully increased company profits by 30+% using innovative marketing and superb client relations skills.
Certification
- Notary Public License - Florida Secretary of State.
- Loan Signing Certification - National Notary Association
- Contract Law - Harvard EDx certificate
Timeline
Notary Public
Self-Employed
02.2020 - Current
Office Manager
GM Legacy LLC
08.2015 - 08.2021
Eligibility Coordinator
YWCA
09.2008 - 07.2016
- Notary Public License - Florida Secretary of State.
- Loan Signing Certification - National Notary Association
- Contract Law - Harvard EDx certificate
Associate's - Business Administration And Management
Lake Sumter State College
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