Crystal McClain
Whitestone
Summary
Dynamic and motivated professional eager to leverage skills and expertise in a role that fosters growth and development within a collaborative environment. Committed to delivering exceptional support and contributing to team success while continuously seeking opportunities for personal and professional advancement. Passionate about driving results and enhancing operational efficiency, with a strong desire to be part of an organization that values innovation and teamwork. Prepared to make a meaningful impact in a forward-thinking company dedicated to excellence.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Fitzpatrick Grand Central
09.2024 - Current
- Responsible for greeting guests in the establishment. Responsible for reconciling guest related issues. Ensuring a positive guest experience with each encounter. Performing check in and checkout tasks. Passed on relative information to shift management to ensure a seamless work environment.
Night Audit Supervisor
Adria
09.2021 - 06.2024
- Handled front desk clerk for evening shifts, occasional answering room requests for additional supplies. Generated reports outlining room occupancy totals, daily invoice transactions, revenue totals and other figures for management review. Settled credit card transactions through batch processing.
PBX/Front Desk Agent
Riu Plaza
05.2017 - 09.2021
- Provide customer and clerical services. Maintained the switchboard for 647 rooms. Received incoming packages from postal and private services. Took ownership of guest requests with follow up according to hotel caliber. Execute account settlement of folios. Process check ins and check outs.
Manager
Starbucks
12.2013 - 04.2017
- Managerial responsibilities of overseeing the total aspect of the store's operational procedures. Manages a staff consisting of team members and team leads. Built customer loyalty through outstanding interpersonal skills. Conducted logistical inventory quarterly. Reported directly to district management on comprehensive standing. Recruiting and hiring with Applic
Teller
Maspeth Federal Savings Bank
04.2000 - 04.2007
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Disbursed cash and checks accurately while maintaining security of cash drawers. Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed. Processed customer transactions promptly, minimizing wait times.
Education
B.A. - Communication sciences and disorders
Brooklyn College
01.2021
Skills
- Excellent Customer Service POS Systems and Cash Management ATS Merchandising and Store Displays Goal and Detail Oriented Excellent Teamwork and Independent multitasking Staff Training and development Shift Management Personnel Development Problem Solving Inventory Control Word Function Excel Data Entry Microsoft Functions
LANGUAGES
Native English, Proficient Spanish
Timeline
Front Desk Agent
Fitzpatrick Grand Central
09.2024 - Current
Night Audit Supervisor
Adria
09.2021 - 06.2024
PBX/Front Desk Agent
Riu Plaza
05.2017 - 09.2021
Manager
Starbucks
12.2013 - 04.2017
Teller
Maspeth Federal Savings Bank
04.2000 - 04.2007
B.A. - Communication sciences and disorders
Brooklyn College
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