Crystal McCormick
Bixby,OK
Summary
Dedicated customer service professional with a proven track record in problem resolution and conflict management. Committed to enhancing customer satisfaction through effective communication and relationship building.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Humana Inc.
Remote Work At Home
07.2021 - 04.2026
- Utilized strong communication and analytical skills to resolve providers challenging customer inquiries efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Utilized CRM software to track interactions, ensuring accurate documentation and follow-up on provider issues.
- Subject Matter Expert
Customer Service Travel Consultant Rep
Chase/Cx Loyalty Travel
Tulsa, OK
03.2017 - 07.2021
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated travel arrangements, including flights, accommodations, and transportation logistics.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Leveraged booking systems to ensure accurate reservation management and documentation.
Customer Relations
Disney Worldwide Services, Inc.
Orlando, FL
11.2012 - 01.2016
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Increased repeat business through attentive service and genuine hospitality, building strong relationships with loyal customers.
- Contributed to increased repeat business through exceptional customer service and relationship building efforts.
- Trainer to new cast members
- Directed work of college student program team members focused on strong customer relations and service delivery.
Education
High School Diploma -
Florida High School Diploma
Hollywood, FLSkills
Medicare Programs/Medicaid numerous windows and programs to obtain CRM system proficiency
- Salesforce proficiency
- Email etiquette
- Customer service
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Client relations
- Call center excellence
- Call management
- Microsoft Office Suite
- Staff education and training
Certification
- Medical Assistant- Ross Medical Education School
- Florida Mortgage Broker School- Licensed Senior Loan Officer
Timeline
Customer Service Representative
Humana Inc.
07.2021 - 04.2026
Customer Service Travel Consultant Rep
Chase/Cx Loyalty Travel
03.2017 - 07.2021
Customer Relations
Disney Worldwide Services, Inc.
11.2012 - 01.2016
High School Diploma -
Florida High School Diploma