Intermediate MS office including Word, Excel, and Outlook with proficient ability to navigate in a Windows environment
Crystal McDaniel
120 Montego Court W NW Milledgeville,GA
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Intake Coordinator/Scheduling Coordinator
PeachCare Rehabilitation Center
Milledgeville, GA
01.2023 - Current
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Entered referrals into appropriate system based on type of referral obtained.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Admission Registered Nurse
Atrium Health Navicent
07.2008 - Current
- Assessed new patients' care plans and administered prescribed medications and treatments.
- Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
- Recorded incoming patients' vital signs and current medication details in electronic charts.
- Attended in-house trainings and continuing education classes.
- Interacted professionally with families and provided empathetic support and professional guidance.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Registered Nurse, Medical-Surgical Unit
Houston Healthcare
03.2006 - 07.2008
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Managed care from admission to discharge.
- Organized and managed care of patients undergoing various therapies and procedures.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Associate Degree In Nursing - LPN To RN Bridge
Macon State College
Macon, GA12-2007
Licensed Practical Nurse -
Heart of Georgia Technical College
Eastman, GA12-2006
Skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Patient Scheduling
- Travel Coordination
- Data Entry
- Office Management
- Financial Reporting
- Scheduling
- Multitasking and Organization
- Scheduling and Calendar Management
- Staff Scheduling
- Phone and Email Etiquette
Software
Timeline
Intake Coordinator/Scheduling Coordinator
PeachCare Rehabilitation Center
01.2023 - Current
Admission Registered Nurse
Atrium Health Navicent
07.2008 - Current
Registered Nurse, Medical-Surgical Unit
Houston Healthcare
03.2006 - 07.2008
Associate Degree In Nursing - LPN To RN Bridge
Macon State College
Licensed Practical Nurse -
Heart of Georgia Technical College
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