Hi, I’m
Crystal McDonald
Creswell,OR
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Kendall Chevrolet and Cadillac. Adept at inventory control and customer service, I excel in teamwork and complex problem-solving, significantly improving service efficiency. My commitment to excellence and ability to multitask have consistently elevated guest and client experiences.
Overview
15
years of professional experience
Work History
Self Employed Services
Housekeeper
02.2019 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Killions Market
Cashier Assistant
11.2016 - 02.2019
Job overview
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Kendall Chevrolet and Cadillac
Service Desk Cashier
05.2009 - 08.2012
Job overview
- Processed returns and exchanges according to company policies while maintaining professionalism and empathy for customer concerns.
- Promoted store loyalty programs, signing up new members and informing customers of benefits to increase repeat business opportunities.
- Maintained adequate currency levels in registers by requesting additional bills or coins from supervisors when needed for smooth transactions throughout the day.
- Efficiently resolved discrepancies in register totals through careful examination of receipts and transaction records.
- Improved accuracy of sales data by diligently entering correct transaction codes during the checkout process.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Education
Lane Community CollegeEugene, OR
N/A from General Studies
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer-Oriented
- Physically strong
- Complex Problem-Solving
- Exceptional communicator
- Multitasking and Prioritizing
- Team Support and Collaboration
- Professional and Courteous
- Supply Stocking
- Inventory Control
- Customer Inquiry and Response
- Data Entry
- Customer Service
Timeline
Housekeeper
Self Employed Services
02.2019 - Current
Cashier Assistant
Killions Market
11.2016 - 02.2019
Service Desk Cashier
Kendall Chevrolet and Cadillac
05.2009 - 08.2012
Lane Community College
N/A from General Studies
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