Crystal McDonald
Grand Prairie,TX
Summary
Dedicated professional with demonstrated strengths in team leadership, planning, and organizational skills. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and determined with exceptional skills in building and maintaining client relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workers Comp Specialist
Citra Urgent Care
Dallas, Tx
06.2024 - 09.2024
- Receive, review, and process claim forms, and ensure compliance with laws and regulations
- Collect and assemble documentation from medical providers, hospitals, insurance carriers, and others
- Process, monitor, and coordinate workers' compensation claims
- Review claims filed by employees for completion and timely submission related to incident
Sales Coordinator
The Statler Dallas
02.2022 - 05.2023
- Daily use of systems Delphi, OnQ, and R/I training
- Respond to calls/inquires within accurately/timely professional manner/setting up appointment to tour facility
- Monitor/Order office supplies and sales collateral to ensure all were properly stocked
- Maintain sale files organized fashion and as per specified standards
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Prepare proposals, finalize contracts, prepare welcome letters, gift baskets, and room inventory for groups
- Maintain sales presentation folders, and any administrative/ clerical support as needed/requested
- Group room blocks (Post group/booking correspondence)
- Ensuring all paperwork and hotel policies are adhered to (i.e., deposits, guest room reservation cut-off dates, rooming lists, organize/finalize meetings and special guest/meeting planner requests)
- Strong effective listening, organization, communication with the ability to manage and multiple task
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Managed approximately 15-30 incoming calls, emails and faxes per day from clients with inquires for meeting spaces and room blocks.
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications. Organize/finalize meetings
Hotel Front Desk Manager
Home 2 Suites
08.2018 - 02.2022
- Leadership: Assigning tasks to staff, resolving problems, and boosting morale, prepared weekly employee work schedules for team members, hired and trained new employees, demonstrating best methods for serving clients, guests, and hotel core values, supervised team of 12-15 front desk agents and helped to resolve issues arising during shifts
- Customer service: Listening to and understanding customer needs, and resolving issues smoothly, establish and maintain good communication with fellow associates and other departments within the hotel, established and upheld high standards, promoting great customer service and assistance to guests
- Staff management: Recruiting, training, and supervising staff, trained staff to provide excellent customer service, apply best practices and comply with procedures
- Financial planning: Managing budgets and maintaining financial records, collected room deposits, fees and payments, completed invoices, handled petty cash, and other transactions, maintained accurate accounts through consistent charge posting and billing practices
- Operations: Organizing and coordinating operations to ensure maximum efficiency, oversaw fast-paced front desk operations and guests' needs at busy facility
- Other duties: Planning activities, implementing marketing strategies, addressing maintenance issues, and enforcing health and safety standards.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
Call Center Specialist
Second Chance
01.2016 - 10.2018
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Managed approximately 50-80 incoming calls, emails and faxes per day from customers.
Education
Associate of Applied Science - Medical Assisting
Remington College
Houston, TX12.2025
High School Diploma -
BCIS Windham School
Marlin, TX09.2015
Skills
- Strong enthusiasm
- Managerial skills
- Issue Resolution
- Schedule Management
- Guest Relations Experience
Certification
First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceTimeline
Workers Comp Specialist
Citra Urgent Care
06.2024 - 09.2024
Sales Coordinator
The Statler Dallas
02.2022 - 05.2023
Hotel Front Desk Manager
Home 2 Suites
08.2018 - 02.2022
Call Center Specialist
Second Chance
01.2016 - 10.2018
Associate of Applied Science - Medical Assisting
Remington College
High School Diploma -
BCIS Windham School
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