Crystal McDonald, M.A I.O
Chicago,IL
Summary
Student-centered Professor with expertise in Industrial Organizational Psychology. Offers over 5 years of a background supporting students, developing instructional plans and organizing and grading exams and tests. Commended for sustaining effective learning environment through prepared classes and relevant assignments and consistently achieving classroom management and academic goals.
Overview
12
12
years of professional experience
Work History
Admissions Representative
The Chicago School of Professional Psychology
07.2018 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Industrial Organizational Psychologist
Independent Consulting
01.2018 - Current
- Conducted organizational assessments through interviews, surveys, and client SME observations, providing actionable insights that improved talent management and strategic goals.
- Developed tailored recommendations that increased profit margins by aligning organizational objectives with research-driven strategies.
- Trained future leaders on best practices, creative problem-solving, and assessment techniques, ensuring the application of current Industrial-Organizational Psychology research.
- Performed market research to assess the effectiveness of organizational strategies, adjusting recommendations to enhance company culture and performance outcomes.
- Led psychoeducational workshops and seminars, addressing learning gaps and improving onboarding processes through targeted programs and activities.
Facilitator
Non For Profit Chicagoland Colleges
01.2017 - 08.2024
- Delivered impactful workshops in Industrial/Organizational Psychology, enhancing student knowledge in strategy, talent management, and assessment, resulting in a 25% increase in student engagement and attendance.
- Fostered strong connections between students, instructors, and caregivers, ensuring individualized learning programs that improved student outcomes and satisfaction.
- Created a supportive, organized learning environment that emphasized safety, clear expectations, and emotional well-being, leading to a 30% improvement in overall student performance and participation.
Advanced Math Teacher
Springfield Public Schools, Massachusetts
04.2013 - 06.2017
- Increased student math proficiency by tailoring lesson plans to meet diverse learning needs, improving performance on standardized tests by 10%.
- Developed and implemented individualized learning strategies, including peer-assisted learning, leading to a 15% improvement in student participation and comprehension.
- Utilized multimedia tools and technology to enhance engagement, resulting in a 25% increase in class attendance and focus.
- Mentored students one-on-one, addressing specific challenges, which contributed to a 30% improvement in test scores for struggling students.
- Fostered strong communication with parents, scheduling regular progress meetings and creating a collaborative support network that improved overall student success.
Education
Ph.D. - Industrial Organizational Psychology
The Chicago School of Professional Psychology
06-2025
Bachelors of Fine Arts - Architecture + Design
University of Massachusetts Amherst
2016
Skills
- Industrial Organizational Psychological Interventions
- Classroom Instruction
- Analysis and Evaluation
- Performance Assessment
- Informative Lectures
- Positive Reinforcement Strategies
- Online Systems
- Individualized Instruction
- Support Networks
- Interactive Learning
- Client Rapport-Building
- Cultural Awareness
Cetifications
- Advanced Qualitative Methods, The Chicago School
- Advanced Quantitative Methods, The Chicago School
- Leadership Strategy Development & Community Engagement
- Certified Meditation & 200 hr YTT Teacher, My Vinyasa Practice
- Mental Health First Responder
Affiliations
- Young Professional Board Member Intuit Art Museum
- Educational Committee Member Evanston Art Center
- Probono Consultant Arts & Business Council of Chicago
- Finance Board Committee Intuit Art Musuem
- 2024-2026 Vice Chair for Blacks in IO
Timeline
Admissions Representative
The Chicago School of Professional Psychology
07.2018 - Current
Industrial Organizational Psychologist
Independent Consulting
01.2018 - Current
Facilitator
Non For Profit Chicagoland Colleges
01.2017 - 08.2024
Advanced Math Teacher
Springfield Public Schools, Massachusetts
04.2013 - 06.2017
Bachelors of Fine Arts - Architecture + Design
University of Massachusetts Amherst
Ph.D. - Industrial Organizational Psychology
The Chicago School of Professional Psychology
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