Crystal McDowell-Miller
Danville,VA
Summary
· Over 20 years of professional experience as a Registered Nurse
· 2 Years as Assistant Director of Nursing of a 180 Bed Long Term Care Facility
· Over 10 years of experience as a Director of Nursing in a 90 Bed Long Term Care Facility
-Over 2 years of experience as the Resident Care Director in an Assisting Living/Memory Care Community
· Experience in Long Term Care Surveys
· Experience in Assisted Living and Memory Care Surveys
· High performance standards including attention to schedules, deadlines, and quality work
· Strengths in analyzing, researching, organizing, and problem solving
· Responsible, dependable, and a dedicated Registered Nurse
Overview
17
17
years of professional experience
Work History
Resident Care Director- Registered Nurse
Commonwealth Senior Living At Stratford House
07.2021 - Current
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Supervised and coached team members on proper procedures and care standards.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Updated systems to meet residents' needs safely and effectively.
- Maintained detailed records of residents'' medical histories, treatments administered, and overall well-being over time.
- Provided ongoing training and support to staff members, enhancing their skills and knowledge in resident care best practices.
- Monitored resident progress regularly, adjusting care plans as needed to maximize benefits.
- Actively participated in regulatory audits, ensuring full compliance with all applicable laws and guidelines pertaining to resident care facilities.
- Collaborated with healthcare professionals for accurate assessments, ensuring proper medication management and treatment plans.
- Liaised with families regarding resident progress, answering concerns promptly while maintaining professional boundaries.
- Developed comprehensive care plans for residents, resulting in improved health outcomes and satisfaction levels.
- Supervised daily operations of residential facility, maintaining high level of safety and compliance with regulations.
- Evaluated team performance regularly, addressing areas for improvement through coaching and mentoring.
- Enhanced resident care quality by implementing evidence-based practices and protocols.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as liaison between healthcare team and loved ones.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Implemented evidence-based fall prevention strategies, resulting in significant decrease in patient injuries
- Audited charts and reviewed clinical documents to verify accuracy.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Manage over 30 calls, emails and faxes per day from customers
Director of Nursing
Gretna Health And Rehabilitation Center
04.2011 - 07.2021
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Conducted regular risk assessments within department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Evaluated work performance of 45 nursing personnel to determine wage increases and implement discipline.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Engaged with local educational institutions to support recruitment and retention of highly skilled nurses, contributing to robust pipeline of qualified professionals entering workforce.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Identified department issues to recommend corrective actions.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Promoted culture of safety by enforcing compliance with infection control policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Assistant Director
Riverside Health And Rehabilitation Center
04.2010 - 04.2012
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed over 20 incoming calls, e-mails, and faxes per day from customers
Director of Surgical Technology Curriculum
National College
06.2007 - 03.2010
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Formed strategic partnerships and connected with potential clients to drive business development.
Education
Associate of Science - Nursing
Danville Regional Medical Center School of Health Professions
Danville, VA05.2003
Skills
- Knowlegable regarding regulations by state
- Strengths in analyzing, researching and problem solving
- Reviewing data and implementation of any needed modifications to policy
- Reviewing data and implementation of any needed modifications to policy
- Develop and improve clinical practices
- Clinical Leadership
Timeline
Resident Care Director- Registered Nurse
Commonwealth Senior Living At Stratford House
07.2021 - Current
Director of Nursing
Gretna Health And Rehabilitation Center
04.2011 - 07.2021
Assistant Director
Riverside Health And Rehabilitation Center
04.2010 - 04.2012
Director of Surgical Technology Curriculum
National College
06.2007 - 03.2010
Associate of Science - Nursing
Danville Regional Medical Center School of Health Professions
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