Crystal McFall
Louisville,KY
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Care Manager RN
Department Of Veteran Affairs Medical Center
2022.01 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet needs.
- Administered immunizations to patients to prevent disease.
- Used [Software] to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Assessed health status of patients by eliciting health histories, conducting physical assessments and analyzing data to formulate plans of care.
- Encouraged health-promoting behaviors to improve patient health and reverse disease.
- Resupplied offices and examination rooms, labeled drawers and ordered new stock.
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care.
- Called patients to share lab results and discuss physician orders.
- Handled patient pharmacy needs by phoning in prescriptions to patients' preferred pharmacies.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
LPN
Department Of Veterans Affairs
2017.09 - 2022.01
- Performed routine evaluations of each patient's status, needs, and preferences.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments, and assisted with procedures.
- Obtained patient vital signs and input/output measurements from inpatients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
LPN School Nurse
JCPS
2018.01 - 2018.12
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Educated students on various health topics to promote overall health and wellbeing.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Screened for infectious diseases to help prevent spreading within school community.
Home School Instructor
Centerstone Of Kentucky
2015.02 - 2018.01
- Adapted teaching methods and lesson plans to changing student needs.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Direct Support Worker
Newcare Of Louisville
2012.04 - 2015.02
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY10.2021
No Degree - LPN
Galen College of Nursing
Louisville, KY01.2018
Skills
- Resource Utilization
- Treatment Management
- Medical Chart Documentation
- ADL Support
- Case Assessments
- Medication Reviews
- Vital Sign Monitoring
- Patient Education
- Clinical Documentation
- Program Management
- Care Quality Assessments
- Workflow Coordination
- Decision-Making
- Critical Thinking
- Service Utilization Improvements
- Quality Control
- Performing EKGs
- Removing Sutures
- Call Triaging
- Oxygen Saturation Standards
- Patient Condition Monitoring
- Student Precepting
- Chronic Disease Management
- Care Coordination
- Infection Control
- Direct Patient Care
- Patient Examination
- Case Management
- Nursing Consultation
- Compassionate and Caring
- Immunizations and Vaccinations
- Medication Administration
- Nursing Performance Assessment
- Treatment Recommendations
- Diabetes Management
- Diet and Nutrition
- Training Staff
- Women's Health Exams
- Preventive Healthcare
- Preventive Health
- Delegation and Motivation
- Blood Draw and Sample Collection
- Microsoft Office
- Insulin Medication Assistance
Accomplishments
- Supervision - Headed onboarding process for new nursing staff.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Timeline
Care Manager RN
Department Of Veteran Affairs Medical Center
2022.01 - Current
LPN School Nurse
JCPS
2018.01 - 2018.12
LPN
Department Of Veterans Affairs
2017.09 - 2022.01
Home School Instructor
Centerstone Of Kentucky
2015.02 - 2018.01
Direct Support Worker
Newcare Of Louisville
2012.04 - 2015.02
Associate of Science - Nursing
Galen College of Nursing
No Degree - LPN
Galen College of Nursing
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