Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Crystal McGadney

Gwynn Oak,MD

Summary

Seasoned Case Manager Specialist with deep understanding of client needs assessment, service plan development and case management. Strong in building trusting relationships and coordinating across multidisciplinary teams to ensure comprehensive client care. Demonstrated success in crisis intervention, advocacy and linkage to community resources. Known for strong decision-making abilities, problem-solving skills and commitment to improving client outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Supports Planner (Case Manager)

Service Coordination Inc
Baltimore, Maryland
01.2023 - Current
  • Coordinated client assessments and developed personalized care plans.
  • Facilitated communication between clients and healthcare providers.
  • Documented case notes and maintained accurate records in databases.
  • Organized support groups to enhance client engagement and support.
  • Collaborated with community resources to provide comprehensive services.
  • Educated clients on available resources and self-advocacy skills.
  • Advocated for client needs within multidisciplinary teams for optimal care.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.

Administrative Assistant

W.R. Grace
Baltimore, MD
02.2022 - 09.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Responded effectively to sensitive inquiries or complaints.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Composed correspondence, reports and meeting notes.
  • Managed inventory to ensure all supplies were in stock and within budget.

PHARMACY ASSISTANT

United States Air Force, USAF
Offutt, NE
03.2019 - 01.2022
  • Delivered quality care to customers through close collaboration with pharmacist
  • Verified prescriptions by contacting physicians' offices and receiving approval
  • Restocked shelves and prepared expired drugs for return
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion
  • Supported pharmacist in preparing over 1,400 prescriptions daily
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
  • Helped pharmacy staff prepare medications and fill orders
  • Opened incoming supplies and stocked in correct locations
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.

MAINTENANCE MANAGEMENT PRODUCTION SECTION CHIEF

United States Air Force, USAF
Offutt AFB, NE
07.2015 - 03.2019
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs
  • Coordinated efficient maintenance schedules to keep systems running at peak levels
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel
  • Inspected completed work to assess quality and identify skill or ability issues
  • Established and enforced clear safety policies to protect workers from injury
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Created agendas and communication materials for team meetings
  • Recognized by management for providing exceptional customer service.

ASSISTANT SECTION LEAD PLANS AND SCHEDULING

United States Air Force, USAF
Seymour, NC
12.2013 - 07.2015
  • Oversaw workload with microsoft, IMDS and MSAT interfaces along with management tools to keep section employees efficient and on-task
  • Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications
  • Monitored performance and recommended strategies to increase output and overall quality
  • Complied with company policies, objectives and communication goals
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Created training manual for all employees to use as reference guide
  • Provided ongoing training to address staff needs.

SCHEDULER

WING, TCI AND TCTO MONITOR, United States Air Force, USAF
Seymour, NC
09.2008 - 12.2013
  • Kept equipment working efficiently through proactive inspections, preventive maintenance and repair actions
  • Completed advanced maintenance and repair actions on Off and On aircraft equipment
  • Performed preventative maintenance on 94 aircraft track in 2 database subsystems regularly
  • Reviewed and interpreted technical manuals, diagrams and drawings to perform accurate work
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs
  • Worked in tandem with civilian contracting and base supply personnel to requisition and deliver time sensitive maintenance assets to customer locations on time
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

COMPLIANCE TECHNICAL ORDER SPECIALIST

United States Air Force, USAF
Cannon, NM
06.2006 - 09.2008
  • Read and understood pick sheets in order to prepare accurate customer orders
  • Provided tracking details and resolved problems for customers
  • Reviewed customer requests, resolved questions and defined specifications before completing orders
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work
  • Prepared invoices, shipping documents and contracts
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences
  • Verified client information and validated data before creating shipping paperwork and internal documents
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments
  • Obtained customer information from phone calls and email communication and entered in into Microsoft and IMDS interface to update internal records
  • Inspected outgoing packages and documents to verify conformance to customer order requirements and requests
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.

Education

Bachelor of Science - Mental Health Counseling- Crisis And Trauma

Walden University
Minneapolis, MN
10-2026

Master of Science - Applied Psychology: Development Psychology

Liberty University
Plainview, TX
05.2023

Bachelor of Science -

Wayland Baptist University
08.2012

Associate of Arts - Maintenance Management Production

Community College Of The Air Force
08.2007

Skills

  • Case documentation
  • Care coordination
  • Crisis intervention
  • Resource management
  • Customer service
  • Compliance adherence
  • Effective communication
  • Data entry accuracy
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Client advocacy
  • Vulnerable population awareness

Certification

Secret Security Clearance- Dec 2020

C.O.P.E Certified Heath Coach- May 2021

Hobbies

An avid furniture upcycler, thoroughly enjoys the repurposing of antiquated pieces. Journals and reads urban fiction. Also enjoys spending time with my 3 children a 3 year old diva husky and a sweet 4 year old Flemish Giant rabbit, as well as advocating for autistic children (oldest son is autistic) and volunteering/singing at church.

Timeline

Supports Planner (Case Manager)

Service Coordination Inc
01.2023 - Current

Administrative Assistant

W.R. Grace
02.2022 - 09.2022

PHARMACY ASSISTANT

United States Air Force, USAF
03.2019 - 01.2022

MAINTENANCE MANAGEMENT PRODUCTION SECTION CHIEF

United States Air Force, USAF
07.2015 - 03.2019

ASSISTANT SECTION LEAD PLANS AND SCHEDULING

United States Air Force, USAF
12.2013 - 07.2015

SCHEDULER

WING, TCI AND TCTO MONITOR, United States Air Force, USAF
09.2008 - 12.2013

COMPLIANCE TECHNICAL ORDER SPECIALIST

United States Air Force, USAF
06.2006 - 09.2008

Master of Science - Applied Psychology: Development Psychology

Liberty University

Bachelor of Science -

Wayland Baptist University

Associate of Arts - Maintenance Management Production

Community College Of The Air Force

Bachelor of Science - Mental Health Counseling- Crisis And Trauma

Walden University

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