Crystal McGrath
Broken Arrow
Summary
Known for exceptional collaboration within team environments and adaptability to changing needs. Reliable and results-driven, consistently delivering outstanding experiences.
Experienced with creating and implementing curriculum that fosters holistic child development. Utilizes leadership to inspire and guide teaching staff, ensuring cohesive. Known for reliability, flexibility, and results-driven approach.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
13
13
years of professional experience
Work History
Lead Travel Cook
Porkeys Bbq
09.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Prepared and served food items in accordance with safety and sanitation guidelines.
- Assisted in maintaining cleanliness of kitchen and dining areas to ensure a safe environment.
- Prepared and cooked menu items according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
CSR, Sales
Dominos Pizza Inc.
03.2024 - 05.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed orders accurately using point-of-sale systems, ensuring timely delivery and customer satisfaction.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed cash register operations, balancing transactions to maintain financial accuracy.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Built strong relationships with clients, leading to repeat business and referrals.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
Assistant Director of Preschool
St. Dunstans Preschool
08.2017 - 08.2023
- Assisted in developing strategic plans to enhance operational efficiency across departments.
- Coordinated team meetings to align project goals and foster collaboration among stakeholders.
- Managed scheduling and logistics for executive leadership events, ensuring seamless execution.
- Conducted research and analysis to inform decision-making processes for new initiatives.
- Supported the implementation of performance metrics to track progress on key projects.
- Facilitated training sessions for staff on best practices and system updates, improving overall productivity.
- Managed high-volume call queues while maintaining service quality standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service protocols.
- Developed and implemented age-appropriate curriculum aligned with developmental milestones.
- Supervised teaching staff and resolved issues.
- Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
- Led professional development workshops to improve teaching methodologies among staff members.
- Supervised staff to ensure adherence to educational standards and best practices.
- Fostered positive relationships with parents through regular communication and engagement activities.
- Managed daily operations, enhancing efficiency and safety within the preschool environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents to support children's growth through regular communication and feedback.
- Assessed student progress using various evaluation techniques to ensure academic readiness.
- Enhanced classroom activities by integrating technology for interactive learning experiences.
- Mentored new teachers in curriculum design and classroom management strategies.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Office Manger
Faithful Services Heat and A/c
01.2013 - 08.2017
- Managed office operations, ensuring seamless workflow and efficient resource allocation.
- Developed and implemented office policies that enhanced productivity and employee satisfaction.
- Streamlined communication processes among departments, reducing response time by 20%.
- Oversaw scheduling and coordination of meetings, optimizing executive availability and resource use.
- Managed vendor relationships to ensure timely delivery of supplies and services within budget constraints.
- Conducted regular assessments of operational procedures, identifying areas for process improvement and cost reduction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
High School Diploma -
Union High School
Tulsa, OK05-2002
Skills
- Food preparation
- Safety compliance
- Point-of-sale transactions
- Customer service excellence
- Team collaboration
- Time management
- Cash handling accuracy
- Operational efficiency
- Event coordination
- Conflict resolution
- Performance metrics tracking
- Curriculum development
- Process improvement
- Customer service
- Cleaning and organization
- Cooking
- Strong attention to safe food handling procedures
- Surface cleaning
- Supply restocking
- Kitchen equipment operation and maintenance
- Contamination prevention
- OSHA
- Problem-solving
- Attention to detail
- Labor management
- Cost control
- Focused and disciplined
- Calm demeanor
- Cash handling
- Point-of-sale operations
- Transaction processing
- Customer relationship management
- Performance metrics implementation
- Team leadership
- Point-of-sale systems
Timeline
Lead Travel Cook
Porkeys Bbq
09.2025 - Current
CSR, Sales
Dominos Pizza Inc.
03.2024 - 05.2025
Assistant Director of Preschool
St. Dunstans Preschool
08.2017 - 08.2023
Office Manger
Faithful Services Heat and A/c
01.2013 - 08.2017
High School Diploma -
Union High School