Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Mcgriff

Hudson,NY

Summary

Dedicated retail professional and experienced Keyholder. Offering 10+ year demonstrated track record of success exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue. Responsive team leader with strong managerial background combined with motivational and encouraging style where employees feel safe and happy. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Resourceful and experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling and loss prevention trained. Highly responsible with strong accuracy and dedicated nature. I am hardworking and reliable with strong ability to multitask, Offering advanced professional leadership skills in a friendly efficient safe way. Highly organized, proactive and punctual with team-oriented mentality.

Overview

23
23
years of professional experience

Work History

Process Assistant

Amazon
Fishkill, NY
10.2023 - Current
  • Responded to advanced issues with professional and relationship-focused approach.
  • Communicate with management, employees, to understand process improvement areas and collaborate for solutions.
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Coached and trained learning ambassadors, new hires and new Process Assistants on general process concepts, safety, quality and how to identify potential improvements without assistance.
  • Assist Area manager with his or her needs for a smooth and efficient shift meeting goals.
  • Help conduct work well huddles, stand ups and the closing of shifts.
  • Found solutions to barriers faced to meet everyday goals.
  • Made proactive steps to to ensure the best safe practices
  • Monitor staff and work area
  • Collaborate with different departments to ensure a smooth and effective work flow to my areas needs.

Stower, Picker, Loss Prevention (LPAC)

Amazon
Castleton-on-Hudson, NY
11.2021 - 10.2023
  • Protected assets by maintaining warehouse compliance with security.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Identified associates needs and worked closely with loss prevention management personnel to ascertain appropriate solutions.
  • Maintained high levels of alertness throughout shifts.
  • Promoted satisfaction by resolving problems with knowledgeable and friendly service and resources.
  • Demonstrated leadership by making improvements to work processes.
  • Picked customer orders to sort, pack and prepare orders for shipment.
  • Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.
  • Moved stock and other materials to and from storage and production areas and loading docks.
  • Used hand trucks and (OP) to unload, load and transport items.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Shift Manager/Key Holder

Walgreens
Hudson, NY
07.2018 - 03.2020
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Answered questions and resolved concerns.
  • Managed store security needs as required.
  • Maintained store in clean and neat manner.
  • Completed special client deliveries in person.
  • Evaluated transactions for suspected fraud.
  • Responded to safety and loss prevention incidents.
  • Operated cash register.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Set up visually appealing promotional displays.
  • Signed for incoming shipments in manager's absence.
  • Described merchandise and services to customers.
  • Organized in-store promotional events.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

Store Manager

Rue 21
Hudson, NY
01.2017 - 06.2018
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Achieved sales quota by incorporating social media and brand marketing.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw all store operations while generating in monthly sales.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.

Shift Manager/Key Holder

TJ Maxx
Hudson, NY
04.2012 - 01.2017
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Answered questions and resolved concerns.
  • Managed store security needs as required.
  • Maintained store in clean and neat manner.
  • Completed special client deliveries in person.
  • Evaluated transactions for suspected fraud.
  • Responded to safety and loss prevention incidents.
  • Calculated bill totals and tax amounts.
  • Operated cash register.
  • Recommended improvements to store procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Set up visually appealing promotional displays.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
  • Signed for incoming shipments in manager's absence.
  • Described merchandise and services to customers.
  • Organized in-store promotional events.
  • Openings and closings ,Cash deposits, Register closings
  • Achieved the highest selling goal of in store credit cards

Receptionist

The Elliot
Catskill , NY
04.2012 - 05.2013
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Entered data in software to keep records of residents information.
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for residents.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Scheduled and confirmed appointments.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Teachers Assistant

Coarc Starting Place
Hudson, NY
10.2001 - 10.2002
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Monitored students in class, hallways to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Arranged and led activities for students,
  • Kept students safe in classroom and outside environments.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Supervised students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Provided students with personalized educational, behavioral and emotional support.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Educated students, maximized learning capabilities and sharpened classroom interest through effective instructional techniques.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Organized classroom, placing books back on shelves to keep areas well-maintained and organized.

Education

High School Diploma -

Penn Foster
Hudson NY

Coarse Work Sales Management

Questar III
Hudson NY

Elective Coarse: Small Business Management

Penn Foster

Bachelor of Science - Criminal Justice

Post University
Waterbury, CT

Skills

  • Money Transfer Systems
  • Computer literate
  • Clean and professional
  • Quality assurance
  • Team leadership experience
  • Decision-making
  • Merchandising
  • Results-oriented mindset
  • Good communication skills
  • Employee training
  • Creating marketing plans
  • Store growth planning
  • Leadership development
  • Building brand awareness
  • Driving business growth
  • Customer outreach
  • Creating store processes
  • Ability to work in a fast pace environment
  • Work well with others
  • People friendly
  • Fast learner
  • Recordkeeping and Documentation
  • Attention to Detail
  • Relationship Building
  • Good Work Ethic
  • Supervision & Leadership
  • Conflict Resolution
  • Risk Management
  • Hazard Prevention
  • Human Resources Support
  • Safety Audit Support

Timeline

Process Assistant

Amazon
10.2023 - Current

Stower, Picker, Loss Prevention (LPAC)

Amazon
11.2021 - 10.2023

Shift Manager/Key Holder

Walgreens
07.2018 - 03.2020

Store Manager

Rue 21
01.2017 - 06.2018

Shift Manager/Key Holder

TJ Maxx
04.2012 - 01.2017

Receptionist

The Elliot
04.2012 - 05.2013

Teachers Assistant

Coarc Starting Place
10.2001 - 10.2002

High School Diploma -

Penn Foster

Coarse Work Sales Management

Questar III

Elective Coarse: Small Business Management

Penn Foster

Bachelor of Science - Criminal Justice

Post University

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Crystal Mcgriff