Crystal McIlwain
Waldorf,MD
Summary
Friendly with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
17
17
years of professional experience
Work History
Instructional Assistant
Prince George's County Public Schools
05.2021 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Performed record keeping tasks, data collection, and maintained records.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Assisted the school front office.
- Maintained visitor log for entering and leaving facility for security purposes.
Instructional Assistant
Charles County Public Schools
02.2019 - 05.2021
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
Receptionist
SMMA
06.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Dental Receptionist
Salter & Associates Dental Office
12.2013 - 01.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Receiving Clerk
Lowe's
07.2007 - 09.2013
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
Skills
- Effective Communication
- Calm and Patient Demeanor
- Conflict Resolution
- Organization skills
- Time Management
- Data Entry
Timeline
Instructional Assistant
Prince George's County Public Schools
05.2021 - Current
Instructional Assistant
Charles County Public Schools
02.2019 - 05.2021
Receptionist
SMMA
06.2018 - 02.2019
Dental Receptionist
Salter & Associates Dental Office
12.2013 - 01.2018
Receiving Clerk
Lowe's
07.2007 - 09.2013