Crystal McKanic
Ponchatoula,LA
Summary
Management expertise with 10+ years experience. A team player who ensures that tasks are completed carefully and efficiently. Motivated to maintain customer satisfaction and to contribute to the success of the organization.
Overview
15
15
years of professional experience
Work History
Guest Lead Advisor
Petco
Hammond, LA
09.2021 - Current
- Developed and implemented strategies to increase customer satisfaction ratings.
- Coordinated training sessions for new employees on product knowledge and customer service techniques.
- Analyzed sales data to identify areas of improvement within the organization.
- Developed strong relationships with customers by providing exceptional customer service.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Stocked inventory items and prepared inventory reports.
Department Manager
Walmart
Ponchatoula, LA
03.2018 - 01.2021
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Handled shift overstock, restocking and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Director
Studio Movie Grill
Arlington, TX
08.2017 - 03.2019
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Managed and trained waitstaff to ensure exceptional customer service.
- Assisted with resolving customer complaints in a professional manner.
Assistant Manager
Party City
Arlington, TX
09.2009 - 04.2017
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Lamar High School
Arlington, TX05-2004
Skills
- Paperwork Processing
- Customer Relations
- Cross-functional team management
- Inventory Control
- Inventory processes
- Operations Management
Timeline
Guest Lead Advisor
Petco
09.2021 - Current
Department Manager
Walmart
03.2018 - 01.2021
Director
Studio Movie Grill
08.2017 - 03.2019
Assistant Manager
Party City
09.2009 - 04.2017
High School Diploma -
Lamar High School
Similar Profiles
Chelsea SalinasChelsea Salinas
Pet Stylist at PetcoPet Stylist at Petco
QUARTEZ ANDERSONQUARTEZ ANDERSON
Customer Service Specialist at PetcoCustomer Service Specialist at Petco
Madison ColeMadison Cole
Sales Associate at PetcoSales Associate at Petco
Magno TorresMagno Torres
Pet Sitter at PetcoPet Sitter at Petco
LEKESIA LEELEKESIA LEE
Collections Account Manager at PosiGen Solar SolutionsCollections Account Manager at PosiGen Solar Solutions