Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Mckeny

Des Moines,IA

Summary

Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

5
5
years of professional experience

Work History

Sorter

Amazon DSM9
12.2023 - 01.2024
  • Sorted all incoming packages by size, batch number and scanned the packages by zip code
  • Stacked items based on their weights, sizes, and types, as well as their priority
  • Formed, taped, and lined cases for finished product packaging
  • Assisted loaders in loading and stacking pallets on delivery vehicles by transporting packed items to delivery pallets.

Customer Service Representative

Mom's Meals
01.2023 - 11.2023
  • Answered customer calls promptly to avoid long wait times on hold
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Used salesforce to keep track of customer interactions, accounts, and documents in my files
  • Answered 80+ calls per shift by enrolling new customers, retrieving customer information, presenting relevant product information, and canceling services
  • Customers were educated about their meal tray options, and I completed order purchases quickly and accurately.

Enrollment Specialist

Iowa total care
03.2019 - 01.2023
  • Used MMIS to enter all gathered information and researched data on applicants into a computer system
  • Presented and explained insurance policy options to clients based on their needs and objectives
  • Answered and returned phone calls, as well responded to emails to assist clients
  • Took care of new enrollments by entering and reviewing customer information.

Education

Vocational - Word Processing

Turner Job Corps Center - Albany
Albany, GA

GED -

DMACC
Des Moines, IA
07.2004

Skills

  • Microsoft Office
  • Credit and collections
  • CRM Systems
  • Computer literate
  • Multi-Task Management
  • Conflict and dispute resolution
  • Excellent communication
  • Time management skills
  • Cash handling
  • Cashiering
  • Food Service
  • Customer service
  • Communication skills
  • Computer skills
  • HIPAA
  • CRM Software
  • Salesforce
  • Warehouse Experience
  • Order Picking
  • Leadership
  • Conflict management

Timeline

Sorter

Amazon DSM9
12.2023 - 01.2024

Customer Service Representative

Mom's Meals
01.2023 - 11.2023

Enrollment Specialist

Iowa total care
03.2019 - 01.2023

Vocational - Word Processing

Turner Job Corps Center - Albany

GED -

DMACC

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Crystal Mckeny