Summary
Overview
Work History
Education
Skills
Timeline
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Crystal McLean

Dublin,USA

Summary

Dynamic Operations Director with a proven track record at the Pleasanton Downtown Association, excelling in policy compliance and budget management. Expert in confidential records management and staff training, driving operational efficiency and enhancing departmental communication. Adept at executive scheduling, ensuring seamless workflow and superior customer service.

Overview

8
8
years of professional experience

Work History

Operations Director

Pleasanton Downtown Association
Pleasanton
01.2023 - 03.2025
  • Supported senior leadership by accurately reporting monthly and annual budgets.
  • Processed invoices, payroll, and departmental financial transactions with accuracy and compliance.
  • Developed and implemented operational policies and procedures to maximize efficiency.
  • Administered financial management, reported finances to senior management and analyzed payroll, receipts and accounts payable and accounts receivable activities.
  • Established and evaluated performance objectives and benchmarks.
  • Recorded and communicated budgets to executive leaders to support company objectives.
  • Developed and actualized strategies to generate new revenues, and drive productivity, efficiency, quality, service, and cost-effective resource management.
  • Assisted in preparing city bids and evaluating vendor proposals for downtown enhancement initiatives.
  • Directed complex business transformation projects, work plan development, product development and support, customer training and user experience.

Marketing & Project Coordinator

Alameda County Fair Association
Pleasanton
08.2023 - 01.2024
  • Managed workflow administration and project milestones using Asana and Google Workspace.
  • Edited website copy, product descriptions, landing pages, and other digital assets.
  • Created content calendars for social media accounts to ensure timely delivery of messages.
  • Tracked departmental expenses, prepared financial reports, and ensured budget compliance.
  • Wrote, proofed, and edited content under established brand guidelines.
  • Managed relationships with third-party vendors contracted by the company for specific marketing tasks.
  • Assisted with the development and implementation of marketing campaigns across multiple channels.

Operations Manager

Center for Autism and Related Disorders
San Leandro
12.2019 - 12.2022
  • Oversaw clerical staff scheduling, payroll processing, and workflow optimization.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared and maintained detailed documentation for audits and regulatory requirements.
  • Ensured 100% HIPAA compliance in patient record management and confidentiality procedures.
  • Provided administrative support to executive leadership, including correspondence, meeting coordination, and procedural documentation.
  • Oversaw financial management, budget management, accounting, and payroll activities.

Director of Operations

One Telemed
Lafayette, LA
08.2017 - 11.2019
  • Led daily administrative operations, including office supply inventory and procurement.
  • Managed confidential records and enforced HIPAA compliance policies.
  • Established operational guidelines and identified opportunities for improvement.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created policies and procedures for improved workflow processes.

Education

Master of Science -

Academy of Art University
San Francisco, CA

Bachelor of Science -

Louisiana State University
Baton Rouge, LA

Skills

  • Office Administration and Workflow Coordination
  • Confidential Data & Records Management
  • Budgeting, Payroll & Financial Documentation
  • Policy Compliance & Regulatory Oversight
  • Staff Training & Clerical Supervision
  • Executive Scheduling & Calendar Management
  • Vendor Coordination & Departmental Liaison
  • Customer Service & Public Communication

Timeline

Marketing & Project Coordinator

Alameda County Fair Association
08.2023 - 01.2024

Operations Director

Pleasanton Downtown Association
01.2023 - 03.2025

Operations Manager

Center for Autism and Related Disorders
12.2019 - 12.2022

Director of Operations

One Telemed
08.2017 - 11.2019

Master of Science -

Academy of Art University

Bachelor of Science -

Louisiana State University

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Crystal McLean