Crystal McNett
Sanford
Summary
Dedicated professional with more than 15 years of success in supply chain management, team leading, and marketing. Over 5 years of assessing safety and compliance in the chemical industry. Over 20 years of volunteer services within the community, including 19 years as volunteer Firefighter/EMT. Effective team leader and consensus builder who can promote best practices among cross-functional teams. Eager to leverage professional expertise and advanced graduate level training to drive optimal business results
Overview
22
22
years of professional experience
1
1
Certification
Work History
Revenue Generation Specialist
Go-To Transport
08.2024 - Current
- Identified, targeted, and developed new transportation business opportunities through networking, client outreach, and relationship building.
- Oversaw the negotiation of contracts with clients, ensuring competitive pricing and alignment with company goals.
- Ensured high levels of client satisfaction through effective communication, problem-solving, and service quality improvements.
- Worked closely with operations, safety, and customer service teams to ensure seamless execution of transportation services.
- Managed the entire freight process from booking and scheduling to dispatching and delivery.
Girl Scout Product Manager and Troop Leader Volunteer
Girl Scouts Heart of Michigan SU 595
01.2019 - Current
- Managing over 30 Girl Scout Troop Leaders to ensure they follow the guidelines and core values set forth by Girl Scouts USA.
- Train new leaders and coach those who do not follow the core values.
- Teaching and implementing budgeting, goals, and integrity to girl scouts.
- Working with the troop and community partners on multiple community service projects.
- Strengthened community involvement by encouraging scouts to participate in volunteer opportunities and service projects.
Supply Chain Specialist
Dow Chemical
08.2021 - 08.2024
- Managed multiple external manufacturing sites, collaborating with planners, schedulers, and vendors to ensure production is met and customer demands are met in a safe and efficient manner.
- Brought two new manufacturing sites online while designing and implementing planning and scheduling tools, training planners and technicians.
- Led manufacturing planning and scheduling meetings between internal and external customers and vendors.
- Audited and updated master data to ensure the data met current storage requirements, lead times, and lot sizes to ensure effective planning.
- Worked with transportation planners to ensure material reaches the manufacturing site timely.
- Established effective communication channels between departments for seamless supply chain operations.
Children’s Service Specialist
Department of Health and Human Services
02.2018 - 08.2021
- Worked with families in an ongoing capacity along with investigating, assessing, and following-up on complaints of abuse or neglect within an aggressive timeline.
- Continuously monitored seventeen families while facilitating services for each member of the family.
- Prepared legal documents, forms, and petitions; utilized state tools and systems to record case assessments and actions.
- Wrote, implemented, and maintained case service plans to ensure the family services were appropriate and beneficial.
- Engaged with community partners to promote safe families.
Program Sales Coordinator, In-Club Marketing
Invision, a Division of North American Corporation
01.2017 - 02.2018
- Managed In-Club marketing experience from inception to execution of the Refresh program for new and remodeled clubs by managing the sales, production, graphic design, and fulfillment 750+ SKU’s from large department ID’s to small compliance signs.
- Led weekly meetings with the client, production team, and install group to ensure clients received the best service; maintained 100% OTD, 99.3% stock availability, and product quality.
- Obtained $18MM in annual sales with 16% growth in sales over 6 months, by utilizing the iSeries program to pull inventory reports, analyzing them, and making recommendations to the client for forecast and how much inventory to carry
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Paper Supply Chain Coordinator, Finished Products
Dow Corning
01.2011 - 11.2016
- Achieved 98% OTD while managing $57MM in customer orders annually.
- Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
- Organized manufacturing schedules and resources to achieve customer satisfaction while maintaining resource capacities and turnaround times.
- Worked closely with Sales and Marketing to design and implement stocking strategies improving lead time
Paper Supply Chain Coordinator, Intermediate Products
Dow Corning
05.2009 - 01.2011
- Coordinated people and assets for production planning and scheduling.
- Worked with purchasing to ensure raw materials are available for production.
- Maintained material master data to ensure it is set up correctly in SAP and forecasted accurately.
- Coordinated the bulk transportation and interplant transportation of finished goods.
Safety and Loss Prevention Officer
Dow Corning
09.2004 - 05.2009
- Conducted Safety Audits on site, coached employees of proper safety procedures, and completed follow-up to audits to ensure safety protocols were followed.
- Mitigated site emergencies; fires, spills, releases, and medical emergencies using the Incident Command System.
- Maintained site safety through maintaining fire protection apparatuses such as sprinkler systems, fire trucks, ambulance, fire extinguishers, eyewash safety showers, Pyrotronics Life Safety computer system, and confined space and trench rescue equipment.
- Trained employees in proper use of fire extinguishers, safe work permits, confined space, and Dow Corning safety and security procedures.
- Dispatched emergencies and worked with community responders to coordinate need.
Advocate Manager, Underserved Populations Advocate
Underground Railroad
01.2003 - 09.2004
- Maintained community relations in understanding the hurdles and needs for safety regarding domestic and sexual violence of the underserved population, i.e., teens, non-English speaking, disabled, and the LBGT communities.
- Met with survivors of domestic violence and help coordinate the resources needed to help them.
- Supervised the advocate staff. Coordinated resources for survivors and community needs.
- Trained and coached employees on their safety, client safety, and techniques used to work with special needs.
Education
MBA - Executive program
Northwood University, Devos Graduate School
05.2009
Bachelor of Arts - Criminal Justice, Spanish
Saginaw Valley State University
12.2002
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Operations management
- Demand forecasting
- Materials management
- Reviewing performance
- Cross-functional coordination
- Goal-oriented mindset
- Problem-solving
- Schedule management
- Budgeting and finance
- Fundraising expertise
- ERP systems expertise
Accomplishments
Earned the Girl Scout Appreciation Pin. This accomplishment is recognized for exemplary service in support of delivering the Girl Scout Leadership Experience. This service, which has had a measurable impact on one geographic area of service, helps reach and surpass the mission-delivery goals of the area.
Certification
- State of Michigan licensed Emergency Medical Technician, 2003
- State of Michigan Firefighters Training Council, Firefighter I/II, Incident Command System
- Hazardous Materials Technician Level III
- NFPA 600 Industrial Fire Brigade Training / Advanced Interior / Exterior 1 and Emergency Management Accreditation and Certification System (EMACS) Lambton College.
Timeline
Revenue Generation Specialist
Go-To Transport
08.2024 - Current
Supply Chain Specialist
Dow Chemical
08.2021 - 08.2024
Girl Scout Product Manager and Troop Leader Volunteer
Girl Scouts Heart of Michigan SU 595
01.2019 - Current
Children’s Service Specialist
Department of Health and Human Services
02.2018 - 08.2021
Program Sales Coordinator, In-Club Marketing
Invision, a Division of North American Corporation
01.2017 - 02.2018
Paper Supply Chain Coordinator, Finished Products
Dow Corning
01.2011 - 11.2016
Paper Supply Chain Coordinator, Intermediate Products
Dow Corning
05.2009 - 01.2011
Safety and Loss Prevention Officer
Dow Corning
09.2004 - 05.2009
Advocate Manager, Underserved Populations Advocate
Underground Railroad
01.2003 - 09.2004
Bachelor of Arts - Criminal Justice, Spanish
Saginaw Valley State University
MBA - Executive program
Northwood University, Devos Graduate School
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