Courtney Parker

• Supervised daily operations to ensure exceptional customer service and satisfaction.
• Trained and mentored new staff on company policies and service standards.
• Implemented efficient scheduling practices to optimize staff productivity.
• Monitored inventory levels, coordinating with suppliers for timely replenishment.
• Resolved customer complaints promptly, enhancing overall dining experience.
• Conducted regular performance evaluations, providing constructive feedback to team members.
• Developed and maintained operational procedures to streamline workflows and improve efficiency.
• Collaborated with management on strategic initiatives to boost sales and customer loyalty.
• Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
• Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
• Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
• Maintained high levels of cleanliness throughout the property, ensuring compliance with health regulations and company policies.
• Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Monitored food preparation, production, and plating for quality control.

Began my career with Captain D's in 2011 as a cashier. Transitioned to crew leader in 2012. Advanced to Assistant Hospitality Supervisor in 2014.