Crystal McRae
Texarkana
Summary
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Breakfast Attendant
Residence Inn Marriott
09.2023 - Current
- Ensure cleanliness of breakfast and dining area, maintaining a welcoming environment for guests.
- Assist management with training new hires
- Established rapport with customers by providing friendly and attentive service.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Purchased new supplies in line with projections and current inventory levels.
- Fostered positive relationships with guests through personalized interactions and genuine hospitality.
Store Manager
Tasty Donuts
08.2019 - 07.2023
- Responsible for opening and close store
- Utilized POS system to handle customer cash and credit card transactions.
- Control operations and preparation of food
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Store Manager
Tasty Donuts
08.2019 - 07.2023
- Responsible for opening and close store
- Utilized POS system to handle customer cash and credit card transactions.
- Control operations and preparation of food
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Office Manager
A & C Lawn Care
09.2014 - 09.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Office Manager
A & C Lawn Care
09.2014 - 09.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Applied Science - Hospitality Management
Bryant & Stratton College
Online05-2027
Skills
- Cleanliness and Sanitation practices
- Reliability and flexibility
- Kitchen operations; FIFO enforced
- Quality assurance; customer satisfaction
- Time management; attention to detail
- Team leadership; Conflict resolution
- Efficient multitasking
Timeline
Breakfast Attendant
Residence Inn Marriott
09.2023 - Current
Store Manager
Tasty Donuts
08.2019 - 07.2023
Store Manager
Tasty Donuts
08.2019 - 07.2023
Office Manager
A & C Lawn Care
09.2014 - 09.2018
Office Manager
A & C Lawn Care
09.2014 - 09.2018
Associate of Applied Science - Hospitality Management
Bryant & Stratton College
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