Hi, I’m
Crystal McSwain
Tampa,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a consistent, hard working , highly Motivated person. I enjoy working with the public. I feel that I am a friendly outgoing and dependable person I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in friendly environment.
Overview
5
years of professional experience
Work History
Green Dot Corporation
Apple Cash Specialist
08.2023 - 04.2024
Job overview
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Contributed to a positive work environment by providing guidance and support to colleagues on best practices in cash management.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Resolved escalated customer concerns related to payment processing issues professionally and efficiently.
HR Block
Team Leader Manager
01.2023 - 08.2023
Job overview
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Streamlined communication within the team for better collaboration and decision making.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
HR Block
Associate Customer Service Representative
02.2022 - 01.2023
Job overview
- Enhanced Associate satisfaction by promptly addressing inquiries and resolving issues.
- Conducted thorough research to provide informed solutions, with providing necessary courses to tax professionals.
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to Tax professional.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
HR Block
Customer Service Representative
01.2019 - 02.2022
Job overview
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Education
HCC, Tampa, FL
Associate Degree from EKG Technician
05.2012
Skills
- Data entry proficiency
- Customer service excellence
- Community Resource Navigation
- Written Communication
- Active listening skills
- Attention to Detail
- Reliability
- Team building
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offWork from home optionCompany CulturePersonal development programsTimeline
Apple Cash Specialist
Green Dot Corporation
08.2023 - 04.2024
Team Leader Manager
HR Block
01.2023 - 08.2023
Associate Customer Service Representative
HR Block
02.2022 - 01.2023
Customer Service Representative
HR Block
01.2019 - 02.2022
HCC
Associate Degree from EKG Technician
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