Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal M. Culley

Stafford,VA

Summary

Experienced customer service professional with a proven track record in managing and training staff, as well as cultivating strong client relationships. Highly motivated and self-driven, possessing excellent communication and computer skills. Excels in fast-paced environments, demonstrating exceptional organizational abilities and seamless multitasking. Exhibits a high level of discretion and professionalism when dealing with sensitive situations, resulting in courteous and respectful outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Vulcan Material Company
12.2022 - Current
  • Ready scales for daily use
  • Work with admin to report issues,fix and maintain proper working order of scales
  • Operate the truck scales and generate correct tickets for the customers
  • Weigh and record incoming materials such as gasoline, diesel fuel, explosives
  • Measure trucks for correct load quantities
  • Make sure the truck has proper permits for loads and weight limits
  • Load multiple trucks on multiple scales with different materials at the same time using several cameras and computer screens
  • Follow all OSHA and MSHA rules and regulations
  • Follow all state and federal laws for VDOT
  • Comply with all industry safety rules, procedures and applicable government regulations
  • Produce accurate computer printed scale tickets for trucks
  • Assist customers with purchase decisions
  • Respond to customer questions and telephone calls
  • Assist loaders and haulers when needed
  • Maintain cash, COD records and daily reports
  • Miscellaneous office work and scale/scale house maintenance
  • Assure the correct weight and correct product out of the quarry
  • Provide aggregate dispatch and customer service
  • Input accurate info for state work
  • Make sure all tickets are correct at the end of day
  • Follow Up on all emails and phone calls
  • Procure non-inventory/consumable supplies for plant
  • Create purchase orders
  • Entry of production sheets
  • Maintain a vacation calendar for all Plant, Warehouse & Maintenance employees
  • Liaison between Plant hourly personnel and Human Resources/Payroll
  • Verify, record and maintain employee time and attendance data
  • Coordinate the onboarding and initiation process
  • Maintain training files and employee records

CDL Truck Driver

J.D. Roy Excavating Inc.
07.2010 - 12.2022
  • Minimized damage and repair costs through careful management and preventative maintenance
  • Took corrective action in the case of accidents and delays to minimize extra expenses
  • Prioritized order security, accuracy and on-time pickup and delivery
  • Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention
  • Reported vehicle defects, accidents, traffic violations, or damage to the vehicles
  • Secured cargo for transport, using ropes, blocks, chain, binders, or covers
  • Verified the contents of inventory loads against shipping papers
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery

Customer Service Lead

American HomePatient
07.2014 - 05.2016
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Directed calls to appropriate individuals and departments
  • Dedicated to continuously improving sales abilities and product knowledge
  • Experience with various medical conditions including CHF, Dementia, Diabetes, Cancer, Alzheimer's and COPD
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
  • Demonstrated ability to lead and motivate outstanding healthcare teams
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork

Education

GED -

Germanna Community College
Spotsylvania, VA
01.1998

Some College -

South University
01.2012

Skills

  • Strong Verbal Communication
  • Leadership Development Training
  • Critical Thinking
  • Enthusiastic Team Collaborator
  • Proficient in Multi-Line Phone Systems
  • Proficient Problem Solver
  • Team Development
  • Efficiency Improvement Specialist
  • Efficient Task Management
  • Effective Scheduling Ability
  • Effective Multi-Tasking
  • Proven Leadership Skills
  • Attentive Listening Proficiency
  • Strong Customer Service Expertise
  • Proficient in Administrative Tasks
  • Friendly, positive attitude
  • Teamwork and collaboration

Certification

CDL with Hazmat endorsement

Timeline

Vulcan Material Company
12.2022 - Current

Customer Service Lead

American HomePatient
07.2014 - 05.2016

CDL Truck Driver

J.D. Roy Excavating Inc.
07.2010 - 12.2022

Some College -

South University

GED -

Germanna Community College

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Crystal M. Culley