Hi, I’m
Crystal Means
Project Management
Atlanta,GA
Summary
Experienced Implementation Specialist skilled with deploying multiple projects simultaneously. An adept, budding project manager seeking traveling implementation roles in customer-focused environments utilizing agile frameworks.
Overview
7
years of professional experience
Work History
Kelly Services, Language Line Solutions
Implementation Specialist
10.2022 - Current
Job overview
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Frequent travel experience
Minol Usa
Multifamily Implementation Manager
10.2021 - 10.2022
Job overview
- Documented processes to streamline setup, customization and maintenance.
- Developed project plans identifying key issues, approaches and performance metrics.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Resolved implementation and operation issues with product manufacturers.
- Coordinated internal audits and led remediation efforts for identified deficiencies.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Advantage Solutions Marketing
Retail Project Manager
03.2020 - 11.2020
Job overview
- Reinforced grocery big brand awareness through product positioning, marketing and communications channels.
- Identified underperforming products, and developed multichannel plan to improve sales over previous period.
- Displayed extensive familiarity with retail grocery industry and products.
- Collaborated with internal creative team on marketing, advertising and social media campaigns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Advantage Solutions Marketing
Onboarding Manager
12.2019 - 03.2020
Job overview
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Trained new hires in technology required to access company systems and complete job tasks.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
- Wrote surveys, course material and handbooks for different onboarding needs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
VapeWild Wholesale
Digital Content Marketing Manager
03.2015 - 10.2019
Job overview
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Conducted regular content audits to identify gaps and redundancies of content.
- Directed content of website by gathering information and integrating data from other departments.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Used content management system to analyze user engagement and website traffic metrics.
- Increased customer engagement through social media.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Administration And Management
University Overview
- Dean's List 2018, Spring Semester
- Relevant Coursework: Project Management Certification & CSM (currently studying)
Skills
- Complex Issue Resolution
- Project Scope Assessment
- Project Management
- Team Leadership
- Cross-functional Collaboration
- Software Implementation
- Project Planning
Timeline
Implementation Specialist
Kelly Services, Language Line Solutions
10.2022 - Current
Multifamily Implementation Manager
Minol Usa
10.2021 - 10.2022
Retail Project Manager
Advantage Solutions Marketing
03.2020 - 11.2020
Onboarding Manager
Advantage Solutions Marketing
12.2019 - 03.2020
Digital Content Marketing Manager
VapeWild Wholesale
03.2015 - 10.2019
University of Phoenix
Bachelor of Science from Business Administration And Management
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