Crystal Melendez
Coconut Creek ,FL
Summary
Personable and dedicates professional service manager with a strong track record of building relationships and increasing business growth. Over 8 years of experience in outside sales, recruitment,and team management. Proven ability to recruit top talent, engage in outside sales efforts,a nd manage customer service initiatives. Motivated to maintain customer satisfaction, support company success, and streamline recruitment processes for organizational growth.
Overview
8
8
years of professional experience
Work History
Professional Service Manager
Floor & Decor
Sunrise, FL
10.2020 - Current
- Spearheaded recruitment efforts for both in-store and remote roles, collaborating with HR to create job descriptions, source candidates, and manage the interview process.
- Utilized networking, social media, and job boards to identify, source, and recruit top talent for operational roles.
- Partnered with hiring managers to assess recruitment needs and define role requirements for a wide range of positions, both on-site and remote.
- Coordinated remote interviews and candidate evaluations, ensuring a seamless hiring process despite geographic challenges.
- Actively engaged in onboarding and training new employees, fostering a collaborative environment aligned with company values.
- Enhanced team performance by providing mentorship, development opportunities, and training, which contributed to a 20% increase in employee retention.
- Utilized Salesforce to track candidate pipelines, ensuring accurate data management and process efficiency.
- Drove outside sales efforts, built strong customer relationships, and grew client portfolios through networking, successfully driving business conversions.
Interior Design Manager
Design DNA
Edgewater, NJ
06.2017 - 03.2024
- Managed recruitment for design and construction teams, recruiting architects, contractors, and designers to meet the demands of various projects.
- Conducted interviews, sourced candidates, and performed reference checks to ensure the hiring of qualified and skilled team members.
- Developed job descriptions and recruitment strategies aligned with project needs to hire professionals for remote and on-site roles.
- Collaborated with HR to streamline the hiring and onboarding process for new employees, ensuring team integration and project success.
- Recruited project managers and technicians, ensuring that team members were effectively trained and equipped for each project phase.
- Managed remote teams across various locations, ensuring all team members had the necessary resources to meet project deadlines.
- Oversaw the coordination of contractors, architects, and engineers to ensure smooth job execution.
- Actively engaged with clients to ensure designs and plans met their needs and maintained a high standard of service.
Senior Sales Consultant, Interior Design
Floor & Decor
Paramus, NJ
03.2017 - 10.2020
- Designed floor plans, elevations, and 3D perspectives for residential and commercial clients, offering tailored solutions.
- Built strong client relationships through expert design advice and ongoing communication, contributing to high customer satisfaction rates.
- Managed remote consultations for clients outside the immediate service area, utilizing digital tools to provide design mock-ups and product selections.
- Worked with external contractors, architects, and engineers to ensure successful project execution and adherence to design specifications.
- Led the hiring and onboarding process for new team members, ensuring that they understood company procedures and design expectations.
- Provided training and development to junior designers, improving their skills and efficiency in client project execution.
Education
Bachelor of Arts - Business Management & Architecture Interior Design
Berkely College
Skills
- Full-Cycle Recruiting & Talent Acquisition
- Relationship Building & Client Engagement
- Team Leadership & Training
- Outside Sales & Networking
- Hiring & Onboarding
- Remote Work & Virtual Recruitment
- Salesforce Expertise
- Market Research & Pricing
- Complex problem Solving
- Project Planning & Execution
- Client & Candidate Experience Management
Accomplishments
- Phi Theta Kappa
- Sigma Alpha Pi
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Professional Service Manager
Floor & Decor
10.2020 - Current
Interior Design Manager
Design DNA
06.2017 - 03.2024
Senior Sales Consultant, Interior Design
Floor & Decor
03.2017 - 10.2020
Bachelor of Arts - Business Management & Architecture Interior Design
Berkely College
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