Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Crystal Mena

Miami,FL

Summary

Motivated and reliable professional with a strong track record of managing priorities efficiently while maintaining a positive attitude. Eager to contribute and grow within a dynamic company that values ambition, hard work, and continuous development. Ready to embrace new challenges and take on additional responsibilities to help the team succeed.

Overview

7
7
years of professional experience

Work History

Team Leader Manager

Target
06.2024 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Handled department transitions and revisions, including setting up new planograms (POGs).

Corporate Trainer

World Of Smoke & Vape
09.2023 - 03.2024
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Explored trending products to introduce into our stores through thorough research.
  • Provided comprehensive training services for new sales associates or franchise partners.
  • Performed thorough inventory clean-ups both in-store and within their (POS) System.
  • Enhanced sales by optimizing the sales floor layout across multiple store locations.
  • Provided training materials to over 40 locations.

Assistant Store Manager

Brickell Smoke Shop
12.2022 - 09.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Front Desk Manager

Massage Envy
10.2021 - 11.2022
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, information on services and prices and clients concerns.
  • Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
  • Sold additional service features and products in order to earn commission bonuses.
  • Effectively arranged client appointments within masseuse's available hours.
  • Arranged, showcased, and maintained skincare product displays to enhance additional sales.
  • Managed approximately 60 inbound calls & made 75 outbound calls a day.

Bookseller

Barnes & Noble
08.2017 - 04.2020
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Train new employees.
  • Contributed to store resets and organizing the sales floor layout.

Assistant Manager

GAP
06.2017 - 01.2019
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Mentored team members to enhance professional development and accountability in workplace.

Education

High School Diploma -

Miami Senior High School
Miami, FL

Associate of Business Administration -

Miami Dade College
Miami, FL
11.2026

Skills

  • Performance Monitoring
  • Retail display setup
  • Product pricing
  • Employee Training
  • Research
  • Team Building
  • Project Management
  • Conflict Resolution
  • Training Material Development
  • Organizational Skills
  • Inventory Management

Additional Information

Proficient in using the following software programs:

  • Google (Doc, Slide, Sheets & Forms)
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Sheets


Proficient in using the following POS:

  • Quickbooks
  • Lightspeed
  • Clover
  • Square

Languages

Spanish
Native or Bilingual

Timeline

Team Leader Manager

Target
06.2024 - Current

Corporate Trainer

World Of Smoke & Vape
09.2023 - 03.2024

Assistant Store Manager

Brickell Smoke Shop
12.2022 - 09.2023

Front Desk Manager

Massage Envy
10.2021 - 11.2022

Bookseller

Barnes & Noble
08.2017 - 04.2020

Assistant Manager

GAP
06.2017 - 01.2019

High School Diploma -

Miami Senior High School

Associate of Business Administration -

Miami Dade College

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Crystal Mena