Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Crystal Mendez

San Antonio,TX

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Wellmed
09.2024 - 09.2025
  • Assisted in patient intake processes, ensuring accurate data entry and efficient scheduling.
  • Supported medical staff by preparing examination rooms and sterilizing instruments.
  • Learned to perform basic laboratory tests and collect specimens for analysis.
  • Maintained patient confidentiality while managing sensitive health information.
  • Adapted quickly to new technologies and electronic health record systems for improved workflow.
  • Contributed to team meetings by sharing observations on patient care practices and workflow efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.2
  • Measured patient pulse oximetry.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Daily medication refills sent 30 daily.
  • Specialist 15 referrals.

Certified Medical Assistant

Kidz Now Urgent Care
09.2023 - 09.2024
  • Observed clinical procedures to enhance understanding of patient care protocols.
  • Communicated effectively with patients to provide instructions and gather medical histories.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Supported medical staff by preparing examination rooms and sterilizing instruments.
  • Measured patient pulse oximetry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Certified Medical Assistant

Little Spurs Pediatric Urgent Care
02.2021 - 09.2024
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted in patient intake processes, ensuring accurate data entry and efficient scheduling.
  • Learned to perform basic laboratory tests and collect specimens for analysis.
  • Maintained patient confidentiality while managing sensitive health information.
  • Adapted quickly to new technologies and electronic health record systems for improved workflow.
  • Contributed to team meetings by sharing observations on patient care practices and workflow efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Communicated effectively with patients to provide instructions and gather medical histories.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Total of 75+ patients depending on the season

Education

BBA - Accounting

Strayer University
San Antonio, TX
05-2028

GED -

Windham
Gatesville, TX
11-2014

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Clinical documentation
  • Electronic health records
  • Medication administration
  • Sterilization techniques
  • Inventory and supply management
  • Attention to detail
  • Basic life support
  • Patient education

Certification

  • CCMA - Certified Clinical Medical Assistant
  • BLS
  • CPR

Languages

Spanish
Native or Bilingual

Timeline

Certified Medical Assistant

Wellmed
09.2024 - 09.2025

Certified Medical Assistant

Kidz Now Urgent Care
09.2023 - 09.2024

Certified Medical Assistant

Little Spurs Pediatric Urgent Care
02.2021 - 09.2024

BBA - Accounting

Strayer University

GED -

Windham

Similar Profiles

CREATE PROFILE