Crystal Mercado
Carmichael,CA
Summary
Dedicated and empathetic Medical Assistant offering over 16 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Dignity Health Medical
Sacramento, CA
07.2020 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Provided coaching and guidance to call center team members on customer service skills.
Medical Assistant
City of Hope
Duarte, CA
04.2017 - 06.2020
- Highly Experienced in Internal Medicine, Hematology, Medical Oncology, Urology, Urologic Oncology and Oncology Surgery.
- Specialized in assisting with hospital outpatient procedures such as; Cystoscopies, Prostate Biopsies, Vasectomies, Botox, Uronav's, Urodynamics and more .
- Independent in demonstrating initiative and flexibility to performing a variety of clinical and clerical duties.
- Volunteer as “super user” to new electronic medical record. (Epic)
- Removing catheters and administering intramuscular injections.
- Obtaining multiple medical records for new and post hospital care patients. Disability form completion. New patient intake and medical history documentation in EMR/EPIC.
- Instrument sterilization and packaging.
Medical Assistant Receptionist
San Gabriel Valley Diagnostic Center
West Covina, CA
02.2014 - 04.2017
- Managed physician calendar, including scheduling patient appointments and procedures.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy radiology facility with multiple providers.
- Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Assistant Supervisor
Rafik R. Girgis M.D.
Glendora, CA
07.2008 - 02.2014
- Managed and coordinated all aspects of patient registration, scheduling, insurance verification, reception, patient medical records and transcription.
- Ensured staff obtained appropriate referrals and prior authorizations by third-party payers for services provided and billed; ensured denials of claims were properly tracked, monitored, and resolved.
- Ensured compliance with standard and HIPPA policies relating to patient registration, billing, medical records, documentation, and transcription issues.
- Prepared and sent bills and statements to patients as well as ensured insurance claims were submitted.
- Overseen the supervision of personnel, which included work allocation, training, and problem resolution; evaluated performances and made recommendations for personal actions, motivated employees to achieve peak productivity and performance.
- Assisted in direct patient care procedures and related task; checked in patients, collect copays, assisted in obtaining patients histories, vital signs, prepared charts, and assisted with medical examinations.
Education
Medical Assistant Certificate -
NorthWest College
West Covina, CA2008
High School Diploma -
South Hills High School
West Covina, CA2001
Timeline
Medical Assistant
Dignity Health Medical
07.2020 - Current
Medical Assistant
City of Hope
04.2017 - 06.2020
Medical Assistant Receptionist
San Gabriel Valley Diagnostic Center
02.2014 - 04.2017
Medical Assistant Supervisor
Rafik R. Girgis M.D.
07.2008 - 02.2014
Medical Assistant Certificate -
NorthWest College
High School Diploma -
South Hills High School