Crystal Messer
Irving,TX
Summary
Human Resources professional with experience in HR functions, payroll, employee relations, and compliance with HR policies. Proficient in using HR software and systems, with a strong ability to learn new technologies quickly. Adept at maintaining organized and efficient records, handling sensitive information, and fostering positive employee relations. Seeking to leverage HR expertise and administrative skills in an HR Business Partner position.
Overview
19
19
years of professional experience
Work History
HR Representative / Accounting Representative
Arcadia Products, LLC & Wilson Partitions
Dallas, TX
09.2019 - Current
- Manage HR-related functions, including maintaining employee files, time and attendance, and administering employee benefits
- Administer payroll by compiling timesheet data, inputting it into ADP payroll systems, and overseeing direct deposit requests
- Handle the recruitment process, from posting job vacancies to screening and reviewing resumes
- Ensure compliance with HR policies and regulations, including I-9 and employee documentation
- Communicate effectively with employees, vendors, and management to ensure smooth HR operations
- Assist with Accounts Payable and Receivable tasks, maintaining accurate financial records and processing invoices.
Medical Assistance Specialist 3
Washington State Health Care Authority
Olympia, WA
08.2018 - 09.2019
- Counseled Washington State Retirees on eligibility, policies, and insurance benefits under the Public Employees Benefits Board
- Analyzed and processed applications for health benefits, ensuring accuracy and compliance with regulations
- Acted as a liaison between the Employees and Retirees Benefits Division, Department of Retirement Systems, and health plans to resolve eligibility questions
- Utilized various systems, including Outlook, Excel, Pay 1, and WebAx, to manage customer data and correspondence.
Lead Chilcare Assistant
Kiddie Corner Childcare
McCleary, WA
01.2016 - 08.2018
- Developed and implemented educational programs for children, ensuring a balanced schedule of activities
- Maintained accurate records of attendance and progress, communicating regularly with parents
- Provided mentorship and training to junior staff, promoting adherence to best practices.
Licensed Cosmetologist
Third Dimension & Mastercuts
Aberdeen, WA
12.2005 - 08.2018
- Delivered personalized beauty services, building a loyal client base through exceptional service
- Managed front desk operations, including scheduling, client inquiries, and payments
- Assisted with inventory management and product knowledge.
Manager/Co-owner
Axis Point ProShop 2
Tacoma, WA
08.2014 - 05.2018
- Managed daily operations, including vendor communications, inventory management, and payroll administration
- Handled customer service issues, resolving complaints and ensuring a positive customer experience
- Oversaw purchasing, shipping, and receiving processes to maintain efficient operations.
Education
Washington State STARS Program - Childcare
Washington State Childcare
Washington State01-2016
Cosmetology License - Cosmetology
Grays Harbor Beauty College
Aberdeen, WA12-2005
High School Diploma -
Elma High School
Elma, WA06-2005
Skills
- HR policies and procedures
- Recruitment and Onboarding
- Management Team Leadership
- Video conferencing software (Zoom)
- Payroll software (ADP)
- Conflict resolution
- Problem-solving skills
- Organizational skills
Timeline
HR Representative / Accounting Representative
Arcadia Products, LLC & Wilson Partitions
09.2019 - Current
Medical Assistance Specialist 3
Washington State Health Care Authority
08.2018 - 09.2019
Lead Chilcare Assistant
Kiddie Corner Childcare
01.2016 - 08.2018
Manager/Co-owner
Axis Point ProShop 2
08.2014 - 05.2018
Licensed Cosmetologist
Third Dimension & Mastercuts
12.2005 - 08.2018
Washington State STARS Program - Childcare
Washington State Childcare
Cosmetology License - Cosmetology
Grays Harbor Beauty College
High School Diploma -
Elma High School
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