Crystal Meyer
LaPorte,IN
Summary
Dedicated Home Medical Equipment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Department Manager
Options DME
05.2019 - Current
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Production
American Licorice
03.2018 - 02.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
QC Inspector
Polygon
01.2016 - 03.2018
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Documented findings and generated reports with data and recommendations.
- Operated, calibrated and maintained testing equipment.
Education
Accounting And Business Management
Purdue North Central
Westville, IndianaSkills
- Data Accuracy
- Supervisory Abilities
- POS Software
- Managing Operations and Efficiency
- Social Perceptiveness
- Continuous Quality Improvement (CQI)
- Profit and Loss
- Rules and Regulations
- Corrective Actions
- Customer Engagement
- Administrative Duties
- Insurance Authorizations
- Patient Eligibility Requirements
- Medical Terminology
- Insurance Terminology
- Insurance Plan Verification
- Customer Database Systems
Timeline
Department Manager
Options DME
05.2019 - Current
Production
American Licorice
03.2018 - 02.2019
QC Inspector
Polygon
01.2016 - 03.2018
Accounting And Business Management
Purdue North Central
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