Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Michelle Baray

Arlington

Summary

Financial Industry with 5+ years experience. Including customer service skills, team management, and reporting. I've proven to reduce cost, drive efficiency, and maintain integrity throughout my daily responsibilities. I'm also well versed in resolving complex reporting, and analytical person to meet the company's mission.

Overview

20
20
years of professional experience

Work History

MSR Bank Secrecy Act - Compliance

American Airlines, American Airlines HDQ
01.2025 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Bilingual (fluent in Spanish)
  • Strong attention to detail
  • Excellent communication skills, and including tact and good judgment when dealing with others
  • Proficient in Microsoft Office ( Word, Outlook, and Power Point)
  • Excellent email cases skills and follow -through

MSR Title Servicing

American Airlines Credit Union
09.2022 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Bilingual (fluent in Spanish)
  • Strong attention to detail
  • Excellent communication skills, and including tact and good judgment when dealing with others
  • Proficient in Microsoft Office ( Word, Outlook, and Power Point)
  • Excellent email cases skills and follow -through


Customer Care Coordinator

Hilton
05.2014 - 06.2022

Teller

Southwest Bank
10.2009 - 02.2012

Cashier/Office Cashier

Super 1 Foods
03.2005 - 09.2009

Staff

Trinity Church
06.2008 - 07.2008

Education

Associates -

North East Texas Community College
Mount Pleasant, TX
05.2008

Diploma - undefined

Mount Pleasant High School
Mount Pleasant, TX
05.2007

Skills

  • Bilingual
  • Proficient in Windows, Microsoft Office Suite (Word, Excel, Access), Adobe Photoshop, and the Internet
  • Excellent communication, organization and multi-tasking skills
  • Experienced in customer service
  • Self-motivated
  • Reliable
  • Strong attention to detail
  • Ability to solve problems and multi-task

Accomplishments

  • Teller Accomplishments
  • Constantly met and sometimes exceeded quarterly sales
  • Received high marks in customer service scores on a consistent basis
  • Customer Care Coordinator Accomplishments
  • Met sales goals (Credit Card, Hilton Grand Vacation, upsell Reservations) and received payout almost every quarter
  • Elected for commitment of excellence award multiple times

Timeline

MSR Bank Secrecy Act - Compliance

American Airlines, American Airlines HDQ
01.2025 - Current

MSR Title Servicing

American Airlines Credit Union
09.2022 - 12.2024

Customer Care Coordinator

Hilton
05.2014 - 06.2022

Teller

Southwest Bank
10.2009 - 02.2012

Staff

Trinity Church
06.2008 - 07.2008

Cashier/Office Cashier

Super 1 Foods
03.2005 - 09.2009

Diploma - undefined

Mount Pleasant High School

Associates -

North East Texas Community College

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