Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Crystal Middleton

Mount Carmel,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

DialOps
Toms River, NJ
03.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Child Care Assistant

Stop n'Play
Savannah, GA
02.2019 - 01.2023
  • Complied with state and federal child care provider guidelines and regulations.
    Maintained high-quality child care standards based on developmentally appropriate practices.
    Assessed needs of new mothers and advised mothers about child care topics.
    Prepared and delivered lectures to students on child care, nutrition and food science.
    Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
    Assisted in delivering quality childcare and developmental services for children of university students, faculty, and staff.
    Cared for up to 4-10 children between ages of newborn and [13].
    Instructed parents in care of newborns, treatment of minor injuries and normal childhood behavior and nutrition.
    Provided preventive care such as well-child checks, adult physicals, and gynecological examinations.
    Maintained safety and security of each child under care.
    Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
    Provided individualized nursing care to critically ill children, meeting or exceeding standards set by healthcare facility.
    Developed trainings for parents, relatives and foster parents in childcare system.
    Developed strong relationships with school administration and parents and offered best care for children.
    Cared for children and led classes in basic subject material.
    Offered top-notch care to [Number]+ children at once, ranging in age from [Number] to [Number].
    Participated in standing committee that researched providing quality services in face of childcare budget cuts.
    Formulated plans of care to optimize child's health potential and minimize physical and psychological complications.
    Monitored safety and behavior of every child in care.
    Signposted additional support services, including housing, employment and childcare assistance.
    Set up playroom and childcare areas for safety and cleanliness.
    Provided daily care of every child by following licensing guidelines and implementing company standards.
    Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
    Provided culturally responsive and appropriate medical care to improve health and wellbeing of children.
    Offered extensive care to troubled older children without likelihood of adoption.
    Cared for medically fragile children in need of extensive support.
    Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
    Planned childcare, counseling and parenting classes.
    Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
    Partnered with parents with shared desire to provide best care and education for children.
    Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
    Delivered ambulatory and acute nursing care for infants, children, adolescents and newborns, ranging from routine health exams and wellness visits to treatment for illnesses and life-threatening conditions.
    Educated families and patients on issues related to special care of medically fragile or critically ill children.
    Recruited and developed solid team of professionals to care for up to [13] children each day.

Customer Service Manager

Webzstore Solutions
Hinesville, GA
04.2008 - 12.2021
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Sheffield Area Middle Senior Highschool
Sheffield, PA
06-2002

Skills

  • Complaint Resolution
  • Report Preparation
  • Handling Escalations
  • One Call Resolution
  • Call Monitoring
  • Call Center Operations
  • Workflow Management
  • Account Management
  • Quality Assurance
  • Schedule Coordination
  • Training and Mentoring
  • Team Building and Leadership
  • Training and Coaching
  • Social Media Monitoring
  • Staff Training
  • Work Prioritization
  • Staff Management
  • Training Programs

Timeline

Customer Service Manager

DialOps
03.2023 - 01.2024

Child Care Assistant

Stop n'Play
02.2019 - 01.2023

Customer Service Manager

Webzstore Solutions
04.2008 - 12.2021

High School Diploma -

Sheffield Area Middle Senior Highschool

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Crystal Middleton