Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Middleton

Evansville,IN

Summary

With a proven track record at Dialops, I excel in enhancing customer satisfaction and team performance through innovative solutions and effective problem-solving. Skilled in technical support and stress management, I consistently exceed service goals, demonstrating a strong ability to prioritize tasks and collaborate with diverse teams for optimal outcomes.

Overview

20
20
years of professional experience

Work History

Lead, Customer Service

Dialops
John River, NJ
03.2023 - 04.2024
  • Strengthened customer retention by offering discount options.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Daycare Owner/Operator

Stop n' Play
Savannah, GA
06.2015 - 03.2023
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Developed and implemented policies and procedures for daycare staff, including safety protocols.
  • Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
  • Scheduled employee shifts to ensure adequate coverage of all areas of the daycare center.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Ordered necessary materials or equipment required by state regulations.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Created a safe, nurturing environment to promote learning and growth in children.
  • Managed budgeting responsibilities related to payroll expenses, rent payments and supplies purchases.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
  • Provided professional development training for daycare staff on topics such as early childhood education, health and safety practices, nutrition, discipline techniques.
  • Maintained accurate records of attendance, immunizations and other relevant information for each child.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Established and enforced modern educational standards to support student needs.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Support Specialist

Webzstore Solutions
Midway, GA
01.2004 - 12.2016
  • Diagnosed and determined system issues to route for repair.
  • Configured network settings as per customer requirements.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Maintained strong education in latest technologies, software, and hardware products for use in various projects.
  • Helped cull analytics and qualitative data to assist internal assessments.
  • Created website designs in Photoshop and Illustrator for client review.
  • Conducted backups of Web files to local directories to prevent data loss.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Determined job priorities for multiple projects and communicated sequencing, priorities, and timelines to entire team.

Education

High School Diploma -

Sheffield Area Middle Senior High
Sheffield, PA
05-2002

Skills

  • Scheduling
  • Account updating
  • Positive and professional
  • Store maintenance
  • Stress management
  • Skype
  • Team development
  • Live chat support
  • Staff education and training
  • Inbound and outbound calling
  • Technical support
  • Call center experience
  • Data entry
  • Order processing

Timeline

Lead, Customer Service

Dialops
03.2023 - 04.2024

Daycare Owner/Operator

Stop n' Play
06.2015 - 03.2023

Customer Support Specialist

Webzstore Solutions
01.2004 - 12.2016

High School Diploma -

Sheffield Area Middle Senior High

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Crystal Middleton