Crystal Milam
Prince George,VA
Summary
Focused teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic [Job Title] with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teller] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Bank Teller
Wells Fargo
07.2007 - 01.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Bakery Manager
Wal-Mart Supercenter
06.1997 - 02.2007
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Hopewell High School
Hopewell, VA06.1992
Skills
- Account Updating
- Revenue Growth
- Money Transfer Systems
- Phone Inquiries
- Safe Deposit Box Oversight
- Cash Counting
- Deposit and Withdrawal Management
- Reconciling Cash Drawers
- Virtualization Technologies
- Teller Transactions
- High Net Worth Individuals Marketing
- Calculator Usage
- Money Handling
- Reading Comprehension
- Currency Packaging
- Customer Relationship Development
- ATM Balancing
- Regulatory Compliance
- Balancing ATM Machines
- Upselling Skills
- Bank Deposits
- Night Deposit Transactions
- Transaction Processing
- Signature Verification
- Cash Distribution
- Generating Receipts
- Night and Safe Deposit Procedures
- Bond Purchase Processing
- Deposit Funds
- Count Currency
- Banking Standards
- Recordkeeping Compliance
- Bank Services and Products Recommendation
- Mobile Banking
- Bill Payment Receipt
- Pleasant and Personable
- Secure Bank Vaults
- Identity Verification
- Manage Customer Accounts
- Product and Service Sales
- Information Updates
- Balance Transfers
- Financial Due Diligence
- Balance Verification and Reconciliation
- Daily Logs
- Cashier's Checks
Timeline
Bank Teller
Wells Fargo
07.2007 - 01.2020
Bakery Manager
Wal-Mart Supercenter
06.1997 - 02.2007
Hopewell High School
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