Crystal Milburn
Lancaster,Texas
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Referral Intake Coordinator I
Southwest Transplant Alliance
Dallas, TX
10.2020 - 08.2022
- Responded to all incoming calls/emails to triage referrals for organ/tissue donor evaluation.
- Evaluated initial potential tissue donors in accordance with STA, AATB, and tissue processor criteria, to provide tissue that is safe for transplantation.
- Evaluated initial potential organ donors in accordance with STA and OPTN criteria, to provide organs that are safe for transplantation.
- Communicated and provided critical medical screening information to other STA departments, processors and agencies, as appropriate.
- Performed data entry corrections as required and notified by Quality Systems in accordance with established timelines.
Sr. Family Services Coordinator
Southwest Transplant Alliance
Dallas, TX
10.2014 - 10.2020
- Completed hospital referrals on-site and remotely at facilities within DSA.
- Provided informed information and education to families regarding organ and tissue donation process.
- Completed all documentation necessary for organ and tissue donors.
- Documented data and completed accurate updates to case records.
- Assisted with training regional/new employees when needed.
Transitional Housing Case Manager
Hope's Door
Plano, Texas
08.2013 - 09.2014
- Provided case management and maintain caseload of 13 families for 12 to 24 months.
- Placed participants in transitional housing units and provide ongoing supervision for clients.
- Provided referrals to and coordinate services with adjunct services as required, including assisting with employment and training/placement, school enrollment/attendance, health care/mental health services, providing and/or coordinating transportation to residents, and coordinating childcare and other supportive services.
Transitional/Permanent Housing Case Manager
Family Gateway Center
Dallas, TX
03.2012 - 08.2013
- Served over 50 formerly homeless families with client centered housing case management.
- Provided case management and direct linkage to mainstream resources, such as legal assistance, social services, medical, dental, meal services, treatment and recover groups and education classes as needed.
- Met with all clients on a monthly basis to conduct home visits, inspections and case management meetings.
- Facilitated recreational and socialization opportunities for parents and children.
Permanant Supportive Housing Case Manager
Health Services of North Texas
Denton, TX
09.2008 - 03.2012
- Served over 20 formerly homeless persons with client-centered housing case management.
- Collaboratively developed individualized care plans for HIV+ homeless clients experiencing a wide spectrum of medical and psychosocial co-morbidities.
- Provided referral assistance to low-income persons experiencing/at-risk of homelessness.
- Managed all program reporting and data, including serving as the local administrator for the Homeless Management Information Systems Database.
- Assisted fund development and administrative staff with information related to grant applications and reporting.
- Served as program liaison to appropriate HUD and local governmental representatives.
Educational Counselor
The Nelson Center Residential Treatment Center
Denton, Texas
07.2007 - 10.2008
- Provided life-skills education to emotionally disturbed/at-risk children and young adults.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Office Assistant (Student - Work Study)
University Of North Texas; Child Development Lab
Denton, TX
06.2006 - 07.2007
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security.
Dental Assistant
Comfort Dental Centre
Dallas, Texas
05.2002 - 09.2002
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Education
Bachelor of Arts - Sociology
University of North Texas
Denton, TX12.2007
High School Diploma -
Townview Magnet Center
Dallas, TX05.2002
Skills
- Flexible & Adaptable
- Project Coordination
- Organization and Time Management
- Microsoft Office
- Strong Customer Service skills
- Case management
Certification
- Six Sigma Lean Green Belt Certification (LGBC)
- High Performance Team Certification (HPTC)
- Notary Public, State of Texas
- Licensed Property Claims Adjuster; Oklahoma
- Texas All-Lines Certified Adjuster; Texas
- Licensed Claims Adjuster; Florida, Louisiana
Timeline
Referral Intake Coordinator I
Southwest Transplant Alliance
10.2020 - 08.2022
Sr. Family Services Coordinator
Southwest Transplant Alliance
10.2014 - 10.2020
Transitional Housing Case Manager
Hope's Door
08.2013 - 09.2014
Transitional/Permanent Housing Case Manager
Family Gateway Center
03.2012 - 08.2013
Permanant Supportive Housing Case Manager
Health Services of North Texas
09.2008 - 03.2012
Educational Counselor
The Nelson Center Residential Treatment Center
07.2007 - 10.2008
Office Assistant (Student - Work Study)
University Of North Texas; Child Development Lab
06.2006 - 07.2007
Dental Assistant
Comfort Dental Centre
05.2002 - 09.2002
Bachelor of Arts - Sociology
University of North Texas
High School Diploma -
Townview Magnet Center