Crystal Miller
Grand Island,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Dispatcher
Cox Automotive
06.2023
- Handling Inbound and Outbound calls, Obtaining accurate information and follow customer's requirements and request at the initial call, Ensuring coercion billing is selected and communicated with service provider, Drove business decisions and reduced operational costs, Navigating through multiple computer applications
B2B Customer Experience Representative
ScentAir Technologies
02.2018 - 06.2023
- Educating Customers On new products to update agreements and increase recurring monthly rates, Gathered data to recommend changes to streamline systems and processes that can enhance internal and external customer relationships, Measured and analyzed data relative to the onboarding processes, customer and internal communications, and completion of all associated workflows, Actively found resolutions for customers who are upset or misunderstanding of the company policy, Voluntarily assisted the Manager by coaching new hires and providing one on one training, Took the initiative to assist the technical support team with troubleshooting devices and providing device setup assistance, Voluntarily assisted the Customer Loyalty Team when understaffed by securing long term contracts, upgrading contracts, increasing annual sales and deescalating upset customer calls, Delivered exceptional customer service experiences, including accurate, timely and effective communication and execution of relational and transactional activities among internal and external customers.
Insurance Authorization Representative
Palladian Health
06.2016 - 12.2018
- Managed and processed health claims and authorization documents, Identified patient information and updated records to prevent billing issues, provided all necessary info on credentialing to providers, Assisted providers and members with online access and provided health insurance benefit information, Diligently confirming procedure coverage and explanation of benefits, Displaying an Understanding of All HIPAA Laws
Front Desk Manager
Adam's Mark Hotel
01.2009 - 01.2015
- Greeting Guest, Resolving billing disputes, Distributing room keys, answering questions and processing payments for hotel services, Communicating with guests to better understand their individual needs to provide them with the best service possible, Assisting With hiring and Training Staff, Assist the Department Heads in all areas to ensure smooth, efficient operations.
Education
Information Technology
Erie Community College
09.2024
Bennett High school
01.2007
Skills
- Management
- Problem solving
- Communication
- Leadership
- Salesforce
- CRM
- Computer Literacy
- Strategic Communication
- Negotiation
- B2B
- High Volume Workloads
- Multitasking
- Account Reconciliation
- Customer Experience
- Dispatch software
- Data Entry
- Stress Tolerance
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Customer Relationship Management
- Route Navigation
- Maintaining call metrics
- Work Order Management
- Closing tickets
- Service planning
- Incident Reporting
- Database updates
- Customer Service
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Microsoft Office
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Time Management
- Task Prioritization
- Creative Thinking
- Relationship Building
- Communication Management
- Workload Management
- Call Center Software
- Quality Control
- Delegating Work
- Customer Request Management
- Work Order Preparations
- Service Requests
- Distance Estimation
- Traffic Monitoring
- Performance Assessments
- Repair Scheduling
- Written Communication
- Cost Determination
- Number wpm Typing Speed
- CRM Software
- Repair Planning
- Problem-solving abilities
- Reliability
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Time management abilities
- Continuous Improvement
Timeline
Dispatcher
Cox Automotive
06.2023
B2B Customer Experience Representative
ScentAir Technologies
02.2018 - 06.2023
Insurance Authorization Representative
Palladian Health
06.2016 - 12.2018
Front Desk Manager
Adam's Mark Hotel
01.2009 - 01.2015
Information Technology
Erie Community College
Bennett High school
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