Crystal Millsaps
Madisonville,TN
Summary
Proven leader in emergency response coordination, adept at logistics management and fostering positive communication. Expert in mentoring, with a knack for cultivating strong customer relations and maintaining meticulous records.
Overview
21
21
years of professional experience
Work History
Emergency Dispatch Supervisor
Tennessee Department Of Safety And Homeland Security
07.2017 - Current
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Supervised team of employees and provided training focused on maximizing overall performance.
- Managed dispatchers while leading and delegating job assignments, processing payroll and resolving issues to maximize productivity.
- Supervised employees and provided training focused on maximizing overall performance.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Emergency Dispatcher
Monroe County 911
12.2015 - 07.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Ran suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
Emergency Dispatcher
Tennessee Department Of Safety And Homeland Security
05.2003 - 12.2015
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIC per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
High School Diploma -
Sequoyah High School
Madisonville, TN05.1997
Skills
- Positive communication skills
- Logistics Management
- Mentoring and training
- Attendance documentation
- Customer Relations
- Schedule Management
- Records Maintenance
- Incident Reporting
- Employee Training
- Dispatch Coordination
Timeline
Emergency Dispatch Supervisor
Tennessee Department Of Safety And Homeland Security
07.2017 - Current
Emergency Dispatcher
Monroe County 911
12.2015 - 07.2017
Emergency Dispatcher
Tennessee Department Of Safety And Homeland Security
05.2003 - 12.2015
High School Diploma -
Sequoyah High School
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