Crystal Miramontes
Pico Rivera,CA
Summary
Client-focused service professional with over two years of experience in customer service and high-volume client interaction. Strong communicator with the ability to remain empathetic yet persuasive while gathering detailed information from potential clients. Proven ability to multitask, maintain accurate documentation while speaking with clients, and meet performance goals in fast-paced environments. Highly motivated, reliable, and flexible with scheduling to support operational needs.
Overview
11
11
years of professional experience
Work History
Customer Service Intake Specialist
It's On You (non Profit Organization)
01.2023 - Current
- Managed high-volume client intake, gathering detailed information while maintaining accuracy and confidentiality
- Utilized empathetic yet persuasive communication to guide clients through available services and eligibility criteria
- Maintained organized client records to support counselors and ensure smooth service delivery
- Built strong rapport through consistent follow-ups, providing clear updates and addressing client concerns promptly
- Supported organizational growth by identifying client needs and effectively guiding them toward appropriate services
Lead Bartender
28 West Sports Bar
04.2015 - 10.2025
- Dominated high-volume service floor operations, managing dozens of clients simultaneously while maintaining exceptional accuracy and professionalism
- Trained and led 10+ team members to consistently hit sales goals and deliver top-tier service, creating a high-performing, results-driven team
- Excelled at multitasking under pressure, handling customer orders, cash transactions, and inventory while keeping the bar running smoothly
- Built instant rapport with clients, influencing choices and maximizing revenue through persuasive, trust-based engagement
- Maintained precise cash handling, reporting, and operational records, ensuring every transaction contributed to business growth
Education
Bachelor of Science - Business Administration And Management
Cal State University Los Angeles
Los Angeles, CA05-2026
Skills
- High-Volume call handling
- Client intake & screening
- Conflict resolution
- Interpersonal communication
- Client rapport building
- Scheduling and planning
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Intake Specialist
It's On You (non Profit Organization)
01.2023 - Current
Lead Bartender
28 West Sports Bar
04.2015 - 10.2025
Bachelor of Science - Business Administration And Management
Cal State University Los Angeles