Crystal Mitchell
Decatur,GA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative II
LDR Site Services
01.2020 - Current
- My duties include assisting customers and equipment vendors effectively, taking inbound/outbound calls, providing helpful information, while resolving any disputes and/or conflicts. I am also responsible for account management, notating all interactions, responding to any emails and completing daily service requests to ensure that all needs are met for the customer and the company.
Customer Service Agent - Call Center
XPO Logistics
08.2019 - 02.2020
- My job duties include but are not limited to taking high-volume calls, assisting clients, customers and dispatching for the truck drivers with positive attitude and focus on customer satisfaction.. I also scheduled clients and customers deliveries as needed.
Payroll Clerk
Happy Faces Personnel Grp
11.2018 - 10.2019
- Responsible for all timekeeping information, incorporating deductions into the periodic payroll as needed, and issuing pay or any pay-related information to the employees. My duties also included, help desk, e-verifying and on-boarding employees, completing employment verifications, answering/routing multi-line phone calls and assisting employees with any other back-office concerns.
Assistant Manager
Sam's Mart
09.2013 - 12.2018
- My job includes maintaining a clean, safe, and organized store environment, to enhance the customer experience while supervising day-to-day operations. I ensure that employees are reaching their daily quota, while assisting with any daily duties as needed. I am also responsible for enforcing safety/OSHA policies amongst employees, checking in vendors, and enter orders/input invoices. I cash-handle, daily. I am very proficient in the point of sale system (POS) and Microsoft Word and Excel software.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA12.2018
High School Diploma -
Alcovy High School
Covington, GA05.2013
Skills
- Customer Service
- Microsoft Office Suite
- Scheduling
- Customer Relations
- Active Listening
- Conflict Resolution
- Data Entry
- Prioritization
Timeline
Customer Service Representative II
LDR Site Services
01.2020 - Current
Customer Service Agent - Call Center
XPO Logistics
08.2019 - 02.2020
Payroll Clerk
Happy Faces Personnel Grp
11.2018 - 10.2019
Assistant Manager
Sam's Mart
09.2013 - 12.2018
Bachelor of Science - Criminal Justice
Middle Georgia State University
High School Diploma -
Alcovy High School
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