CRYSTAL M. JOHNSON
Summary
Compassionate Clinical Case Manager with background in coordinating patient care, developing treatment plans, and managing healthcare services. Strengths include strong communication skills, ability to collaborate with multidisciplinary teams, and proficiency in medical software for case management. Known for making significant impacts on patient health outcomes through diligent follow-ups and advocacy for appropriate resources.
Overview
9
9
years of professional experience
Work History
Clinical Case Management
Centre for Neuro Skills
Los Angeles, California
08.2024 - 02.2026
- Coordinated patient care plans with interdisciplinary teams for effective treatment.
- Conducted comprehensive assessments to identify client needs and challenges.
- Developed and implemented individualized treatment strategies for diverse populations.
- Facilitated communication between clients, families, and healthcare providers regularly.
- Monitored client progress and adjusted care plans as necessary for optimal support.
- Educated clients and families on resources available within the community network.
- Documented case notes and treatment updates in electronic health record systems consistently.
Social Worker II
Contra Costa County
Richmond, California
02.2022 - 08.2024
- Investigated and responded to emergency calls regarding alleged child abuse, neglect, or exploitation.
- Developed, implemented, and evaluated short- and long-term treatment and safety plans with families.
- Prepared court reports, made placement recommendations, and testified in juvenile court proceedings.
- Conducted frequent home visits to assess environmental conditions, health, and family relationships.
- Connected families with external resources, such as mental health services, substance abuse treatment, and school personnel.
Case Manager
Rainbow Village
04.2019 - 01.2020
- Conducted intake assessments to evaluated client needs and developed a customized roadmap toward long-term housing stability and self-sufficiency.
- Met regularly with families to review goals, track progress, and provide direct support in overcoming barriers.
- Connected families to essential community services, legal resources, mental health care services, financial literacy programs, and housing assistance.
- Assisted residents in transitioning out of on-campus residential programs (e.g., the ASPIRE program) and into alumni/independent living programs (e.g., THRIVE).
Differential Case Management
Community Violence Solution
03.2017 - 08.2018
- Collaborated with the Department of Children and Family Services to provide immediate stability to families exhibiting high-risk factors and warranted immediate intervention.
- Assessed the most critical needs of the family via interviewing and observations.
- Reduced the risk of abuse through weekly field visits, intensive case management, and collaborating with the department to ensure compliance.
- Improved family functioning by facilitating access to support systems and services (public assistance, mental health treatment, parental engagement, and life skills classes) resources, and support services within the community.
- CVS is a non-profit contract service provider for Path 11 of Differential Response cases in West Contra Costa County
Education
Patient Advocate Certification
University of California, Los Angeles
Los Angeles, CABachelor of Arts - Sociology
San Francisco State
San Francisco, CASkills
- Health Care Management
- Coordination of Patient Programs
- Documenting
- Legal Report Writing
- Family support services
- Stakeholder collaboration
- Team coordination
- Effective communication
- Problem solving
- Interpersonal relations
Timeline
Clinical Case Management
Centre for Neuro Skills
08.2024 - 02.2026
Social Worker II
Contra Costa County
02.2022 - 08.2024
Case Manager
Rainbow Village
04.2019 - 01.2020
Differential Case Management
Community Violence Solution
03.2017 - 08.2018
Patient Advocate Certification
University of California, Los Angeles
Bachelor of Arts - Sociology
San Francisco State