Crystal Mohler
Amherst,VA
Summary
A hardworking and passionate worker with strong organizational skills and am ready to help a team achieve company goals. A detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Referral Authorization Specialist
UVA Health
02.2014 - Current
- Assures all referrals are handled effectively and efficiently.
- Analyzes information required to complete pre-authorizations with insurance carriers and service area contacts.
- Provides high-level customer service to both referring physicians as well as referred patients.
- Demonstrates the skills of effective communication decisions-making and organization to ensure efficient job performance and job success.
- Provides service in a professional and courteous manner.
Administrative Assistant
Wintergreen Resort
11.2007 - 02.2014
- Demonstrated proficiency in answering phones, e-mails, and faxes and front desk receptionist with high-volume environment.
- Performed administrative tasks such as filing , developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-department use.
- Provided exceptional customer service by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed inventory and office budgeting for supplies for a busy office.
Reservation Agent
Wintergreen Resort
11.2005 - 11.2007
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated travel arrangements, including hotel, transportation, and recreational activities.
Librarian
Tape Rental Library
08.2000 - 11.2005
- Completed data entry, including returning and checkout materials.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail and outgoing mail.
Customer Service Manager
Walmart
10.1998 - 08.2000
- Coordinated, scheduled and arranged breaks for staff.
- Greeted numerous visitors, including venders.
- Managed cashiers, provided support with any issues that arose with customers, pricing, and store policy.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ03.2017
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ12.2012
Skills
- 25 Years of Customer Service
- Excellent Communication Skills
- Ability to Multi-Tasks
- Organized
- Positive and Energetic
- Pleasant Demeanor
- Multi-Line Phone Proficiency
- Records Management
Timeline
Referral Authorization Specialist
UVA Health
02.2014 - Current
Administrative Assistant
Wintergreen Resort
11.2007 - 02.2014
Reservation Agent
Wintergreen Resort
11.2005 - 11.2007
Librarian
Tape Rental Library
08.2000 - 11.2005
Customer Service Manager
Walmart
10.1998 - 08.2000
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts - Healthcare Administration
University of Phoenix
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