Crystal Molina
Lamesa,TX
Summary
Dynamic retail professional with extensive experience at United Supermarkets, excelling in inventory management and customer service. Proven track record in optimizing stock rotation and implementing effective merchandising strategies, resulting in increased profitability. Strong leadership skills foster team collaboration and drive operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Produce Manager
United Supermarkets
11.2018 - 08.2020
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Maintained produce area and kept produce storage area clean and sanitary.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Wrote schedule for the department ensuring all needs were met.
Sales Associate
Jeanie Coor State Farm
05.2018 - 11.2018
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Filed accident claims
- Sold Home and Auto insurance, while helping customers find ways to actively maintain lower premiums
- Bookkeeping
Service Manager
United Supermarkets
05.2014 - 08.2018
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Over saw the ins and outs of the front end of the store. The training of all Cashiers. Sackers, Service center, Book keepers.
- Check cashing, money transfers and process bill payments.
- Wrote the schedule and ensure all needs were met during peak and non peak hours.
- Ensured the entire store remained Certified and up to date on all safety courses.
Service Center Lead
United SuperMarkets
09.2010 - 07.2012
- Service center over sees Cashiers and Sackers ensuring customers are getting the fastest service possible.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Train new hires
- Check Cashing, process bill Payments, Process Money transfers.
- Service center leads also do Bookkeeping
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Optimized financial data accuracy, conducted thorough checks and balances.
Education
No Degree - Education
South Plains College
Levelland, TXHigh School Diploma -
Lamesa High School
Lamesa, TX05-2008
Skills
- Stock rotation
- Task delegation
- Merchandising strategies
- Ordering procedures
- Customer service
- Retail management experience
- Retail inventory management
- Inventory counting
- Purchasing and planning
- Administration and management
- Department supervision
Timeline
Assistant Produce Manager
United Supermarkets
11.2018 - 08.2020
Sales Associate
Jeanie Coor State Farm
05.2018 - 11.2018
Service Manager
United Supermarkets
05.2014 - 08.2018
Service Center Lead
United SuperMarkets
09.2010 - 07.2012
No Degree - Education
South Plains College
High School Diploma -
Lamesa High School
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