Summary
Overview
Work History
Education
Skills
References
Education and Training
Languages
Timeline
Generic

Crystal Montanez

Hawthorne,CA

Summary

Dedicated professional with a strong emphasis on fostering positive relationships and demonstrating a genuine passion for helping others. Adaptable and eager to accommodate varying work schedules, with a steadfast commitment to delivering top-notch service to all individuals.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Ali Awada Md
02.2025 - Current
  • Administered injections and vaccinations while ensuring patient comfort and safety.
  • Assisted healthcare providers with examinations, procedures, and patient education.
  • Managed electronic health records (EHR) to ensure accurate patient information and compliance.
  • Coordinated patient scheduling, reducing wait times and improving overall clinic efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Beauty Advisor

Ulta Beauty Inc.
10.2024 - 02.2025
  • Provided personalized beauty consultations to clients, enhancing product knowledge and customer satisfaction.
  • Demonstrated proficiency in makeup application techniques, adapting styles to individual client preferences.
  • Collaborated with team members to maintain a visually appealing and organized retail environment.
  • Educated customers on skincare regimens, promoting brand loyalty and repeat business.
  • Mentored junior beauty advisors, fostering skill development and improving team performance.
  • Led promotional events, increasing customer engagement and driving sales for new product launches.

Behavior Interventionist

Autism Intervention Services
10.2024 - 02.2025
  • Developed individualized behavior intervention plans to address client needs and promote positive behaviors.
  • Collaborated with multidisciplinary teams to assess student progress and adapt intervention strategies effectively.
  • Trained and mentored new staff on behavioral techniques and crisis management protocols.
  • Implemented data collection methods to monitor behavior patterns and evaluate intervention effectiveness.
  • Analyzed behavioral data to identify trends and inform adjustments in treatment approaches.

Night Auditor

Hollywood Inn Suites Hotel
09.2022 - 10.2024
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.

Life Insurance Agent

Primerica
05.2021 - 01.2023
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Conducted market research to identify potential new products and services.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Analyzed client portfolios to determine best investment opportunities.
  • Educated clients on various types of life insurance policies available in the market.
  • Attended educational seminars and conferences to stay up-to-date on industry trends.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Prepared quotes for prospective customers based on their individual needs.
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Participated in team meetings to discuss strategies for increasing sales performance.

Manager in Training

McDonald's
12.2017 - 07.2021
  • Developed and implemented training plans for new employees.
  • Conducted performance appraisals to monitor employee progress.
  • Provided coaching and mentoring to team members on a regular basis.
  • Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Under Graduate - Medical Assisting

UEI College - Gardena
Gardena, CA
10.2024

High School Diploma -

Lawndale High School
Lawndale, CA
06.2020

Skills

  • Financial Reporting
  • Front Desk Operations
  • Balancing Accounts
  • Facility Maintenance Monitoring
  • Problem-Solving
  • Teamwork and Collaboration
  • Guest Services
  • Customer Service
  • Complaints Management
  • Processing Registrations
  • Generating Reports
  • Multitasking and Organization
  • Punctual and Dependable
  • End-of-Day Processes
  • Verbal and Written Communication
  • Performing Wake-Up Calls

References

  • Sheela Patel Former Supervisor : (310) 890-3820
  • Sintia Alvarez Former Manager : (213) 440-2622
  • Edith Macedo Former manager : (310) 663-4918
  • Jennifer Alvarez coworker: (424) 552-9432
  • Dina Ramirez Manager : (424) 581-2262

Education and Training

true

Languages

English
Full Professional
Spanish
Full Professional
American Sign Language
Limited Working

Timeline

Medical Assistant

Ali Awada Md
02.2025 - Current

Beauty Advisor

Ulta Beauty Inc.
10.2024 - 02.2025

Behavior Interventionist

Autism Intervention Services
10.2024 - 02.2025

Night Auditor

Hollywood Inn Suites Hotel
09.2022 - 10.2024

Life Insurance Agent

Primerica
05.2021 - 01.2023

Manager in Training

McDonald's
12.2017 - 07.2021

Under Graduate - Medical Assisting

UEI College - Gardena

High School Diploma -

Lawndale High School

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