Crystal Montavon
Peachtree City,GA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager
Bright Horizons Jeannette Cathy Children's Center
07.2023 - Current
- Streamlined business processes through the implementation of new project management tools, enhancing operational efficiency.
- Fostered a positive work environment and provided effective leadership, resulting in increased overall team productivity.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely project completion within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings without compromising quality or performance.
- Oversaw financial operations, ensuring accurate recordkeeping and compliance with industry regulations.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly.
- Successfully managed organizational change initiatives, minimizing disruptions while achieving desired outcomes.
- Championed diversity and inclusion initiatives, fostering a supportive and collaborative work environment.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Streamlined office processes and improved workflow efficiency through the implementation of new software solutions.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently.
- Enabled informed decision-making at the executive level by providing accurate and timely financial reports.
- Monitored shift changes and staffing levels to uphold successful operations strategies and maximize business success.
Preschool Teacher Assistant
Parker-Chase Preschool
02.2023 - 07.2023
- Assisted in creating engaging, age-appropriate lessons using provided curriculum for class of 20 students
- Established classroom management utilizing positive coaching
- Encouraged and assisted in positive social interactions
- Ensured safety and well-being of children at all times
- Employed variety of educational techniques (storytelling, educational play, media etc.) to teach children
- Observed each child to help them improve their social competencies and build self-esteem
- Encouraged children to interact with each other and resolve occasional arguments
- Organized nap and snack hours and supervise children to ensure child safety
- Tracked children's progress and report to parents
- Communicated with parents and guardians regarding any behavioral issues or developmental concerns
- Collaborated with other educators
- Maintained a clean and tidy classroom consistent with health and safety standards
- Met and maintained NAEYC standards for accreditation
Lead Teacher Toddler Room
The Goddard School
02.2022 - 10.2022
- Developed and implements lesson plans
- Proficient with classroom technology
- Met individual needs of each child
- Communicated appropriately and professionally with parents and fellow teachers
- Participated in teacher training and meetings
- Interacted with children to support play, exploration, and learning
- Presented expectations that are age and developmentally appropriate
- Tracked children's progress and report to parents
- Communicated with parents regularly to understand children's background and psyche
- Used assessment tools
- Committed to continuing education
- Nurturing Teaching Style
- Commitment to Professional Development
- Maintained and met healthy and safety standards for every child
- Proved successful working within tight deadlines and a fast-paced environment
Marketing Manager
NestMade Mortgage
02.2021 - 10.2021
- Developed marketing plans with specific objectives across different media channels and segments after establishing positioning, identifying target audiences, and defining target audiences
- Managed building and execution of marketing campaigns from start to finish, leveraging internal resources and collaborating with others
- Developed successful marketing strategies by analyzing customer insights, consumer trends, market analysis, and marketing best practices
- Held coffee meetings with vendors and real estate agents to gain partnership
- Ensured alignment of communications and messaging across all channels throughout the prospect and customer lifecycle
- Built and execution of CRM and web based programs to ensure efficiency within the company
- Managed content and updates for customer and internal touchpoints, documenting business processes, participating in events, and providing additional sales support
- Analyzed customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
- Presented ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets
- Handled many aspects of HR related responsibilities: including onboarding and offboarding of employees, hiring, etc.
Program Manager
Premiere Response
02.2016 - 12.2019
- Managed Team Leaders, Lead Representatives and Customer Service Representatives (CSR) to ensureprogram goals are met for 6 diverse programs with a team of 20
- Interface at regularly scheduled intervals with multiple clients providing program updates and reporting
- Successfully launched the transition of the first remotely located teams
- Assisted in High Volume and Recall events with multiple clients, in regards to FDA and USDArequirements
- Ability to motivate a team to do their best in order to reduce turnover and promote workplacesatisfaction
- Maintained a turnover of 10% or less compared to other programs with an average turnover rate of 30%
- Ability to maintain and monitor fulfillment team and supplies for 6 programs
- Held calibration sessions with client and leadership team to evaluate program quality and overallservice delivery
- Assisted in the creation and implementation of 2 new programs
- Interviewed and trained newly hired CSRs on client specific competencies
- Reviewed daily productivity reports and Key Performance Indicators (KPIs) and adjusted schedules tomeet contractual standards
- Manage program budget, invoices and billable on a daily, weekly, and monthly basis
- Create monthly, quarterly, or yearly reports on program's activities
- Identify and react to trends in activity, with a strategic mindset and provide creative solutions toobstacles
- Effectively communicated goals and objectives to help motivate a team to achieve success
- Demonstrated ability to multitask in a fast-paced environment
Assistant Store Manager
Beverages and More
12.2013 - 01.2016
- I worked at the BevMo! Redlands, CA store to reach toward their goal of 7.5 Million 2015 Fiscal Year
- Wedding and Large account coordinator: Ex UCLA Alumni, Serendipity Garden Weddings etc
- Work directly with the Store Manager to ensure all standards and sales goals are met by every member of our staff
- Helped to identify trends in market to build sales in all departments and exceed sales goals partnered with corporate personnel and vendors to ensure store stock needs are met through DSO ordering
- Managed shrink and inventory and produced a .25% decrease in shrink last year
- Continuously coached and developed staff on how to exceed the store visual and customer service standards
- Effectively trained staff on meeting store expectations by using tools, P & P and resources provided by corporate to complete in store tasks
- Coached and developed team members into leaders
- Assisted in building of new BevMo stores in the areas: (schematics, product placement, building of shelving structure)
- Ensure Kronos, ADP Timecards and scheduling expectations are met every week.
Education
Bachelors - Political Science Law and Society
University of California Riverside
Riverside, CADiploma - undefined
Rancho Verde High School
Moreno Valley, CASkills
- Program Management
- Bilingual Spanish
- Project Management
- Team Management
- Recruiting
- Payroll
- Process Improvement
Interviewing - Customer Retention
- Client Relationship Management
- Policy Implementation
- Financial Oversight
- Staff Training
- Conflict management
- Social media management
- Microsoft Office (10 years)
- Teacher assistance
- Parent-teacher relations
- Database Management
Certification
First Aid, CPR and Fire Safety certified
Timeline
Business Manager
Bright Horizons Jeannette Cathy Children's Center
07.2023 - Current
Preschool Teacher Assistant
Parker-Chase Preschool
02.2023 - 07.2023
Lead Teacher Toddler Room
The Goddard School
02.2022 - 10.2022
Marketing Manager
NestMade Mortgage
02.2021 - 10.2021
Program Manager
Premiere Response
02.2016 - 12.2019
Assistant Store Manager
Beverages and More
12.2013 - 01.2016
Bachelors - Political Science Law and Society
University of California Riverside
Diploma - undefined
Rancho Verde High School
First Aid, CPR and Fire Safety certified
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