Summary
Overview
Work History
Education
Skills
Certification
Town Recorder
Timeline
Generic

Crystal Moore

Matewan,WV

Summary

With over two decades of experience in administrative roles across diverse industries, I bring a proven track record of efficiency, reliability, and meticulous attention to detail. My journey began as an Office Manager in the legal field, honoring my organizational and client-facing skills. Transitioning to positions such as Assistant Business Manager and Executive Assistant further expanded my expertise, encompassing responsibilities ranging from financial management to human resources oversight. My tenure as an Insurance Agent and Executive Assistant at Omega Insurance Agency and Professional Management Group, Inc. has equipped me with comprehensive knowledge of insurance operations alongside adept handling of administrative duties. Combined with formal education in network administration and continuous professional development, I am well-equipped to deliver exceptional performance in any administrative capacity.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Insurance Agent

Omega Insurance Agency, LLC
Delbarton, WV
06.2011 - Current
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Processed payments received from clients promptly according to established procedures.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.

Executive Assistant to the Chief Executive Officer

Professional Management Group, Inc.
Delbarton, WV
12.2008 - 02.2024
  • Assisted the CEO with administrative tasks such as scheduling, travel arrangements and expense reports.
  • Ensured that confidential information was kept secure at all times according to corporate policies.
  • Managed special projects as assigned by the CEO in a timely manner.
  • Drafted official correspondence on behalf of the CEO in accordance with company policies.
  • Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
  • Reviewed contracts prior to signing on behalf of the company.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Developed and implemented 401K plans for new hires.
  • Facilitated annual review of plan documents including Summary Plan Description.
  • Handled all inquiries from participants concerning account balances, distributions, loans.
  • Processed invoices in accordance to established procedures.
  • Performed data entry into accounting system software to process payments.
  • Contacted vendors to follow up on late invoices.

Network Administrator

John W. Preece, CPA
Delbarton, WV
12.2008 - 02.2024
  • Performed routine troubleshooting and network monitoring.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Provided troubleshooting and testing to support network.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Processed payroll for up to 30 employees weekly using specialized software.
  • Managed payroll for temporary, hourly and salaried employees.
  • Generated employee paychecks and direct deposit payments in a timely manner.

Executive Assistant\Network Administrator

PAIS, Inc.
Charleston, WV
02.2002 - 12.2008
  • Maintained confidential records and files related to executive operations.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Managed daily invoices, reports and proposals.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
  • Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
  • Processed payroll for up to 30 employees weekly using specialized software.
  • Managed payroll for temporary, hourly and salaried employees.
  • Generated employee paychecks and direct deposit payments in a timely manner.

Officer Manager

J. Timothy Poore, Attorney at Law
Williamson, WV, WV
01.1998 - 03.2000
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Maintained client confidentiality in all matters.
  • Answered phones promptly while providing courteous customer service.
  • Processed incoming mail on a daily basis.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Filed clients' legal documents in relevant courts for processing.
  • Greeted clients upon arrival at office and provided assistance as needed.

Education

Associate of Arts -

Southern WV Community And Technical College
Mt. Gay, WV
05-2023

Certificate - Network Administrator

National Institute of Technology
Nitro, WV
03-2002

Skills

  • Client Relations
  • Lead Development
  • Office Management
  • Social Media Management
  • Staff Management
  • Database Management
  • Administrative Support
  • Technical Support
  • Performance Improvements
  • Computer systems installation
  • Network repairs and maintenance
  • Network Security Management

Certification

  • Property & Casualty Insurance License, WV Insurance Commissioner
  • A+ Computer Certification

Town Recorder

  • I have served as the Town Recorder for the Town of Matewan, WV since 2018. Overseeing event planning for the town, advising in human resource matters, assisting the mayor and council in implementing a new computer network with a new time-keeping system, town emails, and town website. Representing the town in different meetings and events.

Timeline

Insurance Agent

Omega Insurance Agency, LLC
06.2011 - Current

Executive Assistant to the Chief Executive Officer

Professional Management Group, Inc.
12.2008 - 02.2024

Network Administrator

John W. Preece, CPA
12.2008 - 02.2024

Executive Assistant\Network Administrator

PAIS, Inc.
02.2002 - 12.2008

Officer Manager

J. Timothy Poore, Attorney at Law
01.1998 - 03.2000

Associate of Arts -

Southern WV Community And Technical College

Certificate - Network Administrator

National Institute of Technology

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Crystal Moore