Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Moore

Durham,North Carolina

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

10
10
years of professional experience

Work History

Reentry Case Manager

Eckerd Connects
07.2023 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in community events to promote services and engage with public.
  • Collaborated with community members to develop and implement service initiatives.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Case Manager

IEM
01.2021 - 04.2023
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Provided leadership, guidance and support to staff members.
  • Researched best practices and developed strategies to improve program outcomes.
  • Developed and implemented training programs for staff.

Case Manager

Horne
09.2019 - 01.2022
  • Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Provided leadership, guidance and support to staff members.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Researched best practices and developed strategies to improve program outcomes.
  • Developed and implemented training programs for staff.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Referral Coordinator

Cape Fear Heart Associates
01.2017 - 09.2019
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within the department.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Scheduled appointments with specialists on behalf of clients.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Communicated with patients, ensuring that medical information was kept private.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

Case Manager

Carolinas Therapeutic Services
03.2014 - 12.2016
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Education

Bachelor of Arts - Sociology; Criminal Justice

Shaw University
Raleigh, NC
05.2013

Associate of Applied Science - Applied Science

Miller Motte College
Wilmington, NC
05.2004

Skills

  • Patient support
  • Documentation And Reporting
  • Case Management
  • Discharge Planning
  • Referral Coordination
  • Decision-Making
  • Client Advocacy
  • Organization and Multitasking
  • Family Education
  • Community Outreach
  • Relationship Building
  • Annual Case Reviews

Timeline

Reentry Case Manager

Eckerd Connects
07.2023 - Current

Case Manager

IEM
01.2021 - 04.2023

Case Manager

Horne
09.2019 - 01.2022

Referral Coordinator

Cape Fear Heart Associates
01.2017 - 09.2019

Case Manager

Carolinas Therapeutic Services
03.2014 - 12.2016

Bachelor of Arts - Sociology; Criminal Justice

Shaw University

Associate of Applied Science - Applied Science

Miller Motte College

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Crystal Moore