Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Moore

Bridgeport,CT

Summary

Service Acct Mgr demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Service Acct Mgr (Surest Inc)

UnitedHealthcare
Bridgeport, CT
09.2023 - Current
  • Effectively addressed Advocate inquiries and issues by accurately determining caller requirements for or about benefits, eligibility, claims, financial spending accounts, and correspondence.
  • Guided and educated Advocates on consumer-driven healthcare topics, aiding in the selection of optimal benefit plan options.
  • Successfully managed supervisor escalation calls and effectively resolved complex customer interactions.
  • Experienced in effectively managing emergencies and developing innovative solutions to overcome challenges.
  • Maintained current records on all transactions related to inventory management, including receipts, transfers, adjustments, returns.

Customer Service Representative /Live Chat Agent

UnitedHealthcare (Surest Inc)
Bridgeport, CT
09.2022 - 05.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative (Remote)

UnitedHealthcare (BIND INC)
Bridgeport, CT
11.2021 - 09.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Patient Care Coordinator/Receptionist

OptumCare Inc, Trumbull Primary Care
Trumbull, CT
02.2020 - 11.2021
  • Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
  • Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
  • Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
  • Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
  • The role is patient-facing and requires working in a clinical setting
  • The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens
  • It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

Education

Bassick High School
Bridgeport, CT
01.2007

Norwalk Community College
Norwalk

Skills

  • Medical Records
  • Medical Scheduling
  • Insurance Verification
  • Kustomer
  • EMR Systems
  • Epic System
  • ACET System
  • Demonstrates strong communication skills and ability to establish rapport with members A self-motivated innovator
  • Environment Technically proficient in
  • Microsoft Office
  • Credit Card Payment Processing
  • Efficient and Detail-Oriented
  • Report Generation
  • Call Documentation
  • Customer Service
  • Data Entry
  • De-escalation Techniques
  • Calm and Professional Under Pressure

Timeline

Service Acct Mgr (Surest Inc)

UnitedHealthcare
09.2023 - Current

Customer Service Representative /Live Chat Agent

UnitedHealthcare (Surest Inc)
09.2022 - 05.2023

Customer Service Representative (Remote)

UnitedHealthcare (BIND INC)
11.2021 - 09.2022

Patient Care Coordinator/Receptionist

OptumCare Inc, Trumbull Primary Care
02.2020 - 11.2021

Bassick High School

Norwalk Community College

Similar Profiles

CREATE PROFILE
Crystal Moore