Summary
Overview
Work History
Education
Skills
References
Affiliations And Skills
Timeline
Generic

Crystal Moore

Statesville,NC

Summary

Dynamic professional with a proven track record at Lowes Corporate, excelling in project coordination and customer service. Recognized for enhancing processes and achieving 100% satisfaction in client interactions. Skilled in problem-solving and mentoring, I thrive in collaborative environments, driving success through attention to detail and effective communication.

Overview

10
10
years of professional experience

Work History

Central Selling Coordinator

Lowes Corporate
Remote, NC
08.2019 - Current
  • Works within a system-based work queue to identify activities that are ready for store review.
  • For specific quote requests, review the project details and measurements submitted by the Service Provider (i.e., installer), and validate whether everything needed has been provided to ensure all items are applicable for installation.
  • Sends, receives, and responds to questions from stores and service providers related to quote details.
  • Ensures proper communication with other team members via server platforms such as Microsoft Teams, phone, and email.
  • Completes and redefines quotes, refigures as needed when a customer changes their mind about something that affects the scope or cost of a project.
  • Provides relevant feedback to the supervisor regarding what is working well and what is not working with the centralized quote model.
  • Being friendly and professional, and engaging customers in their homes through virtual or remote contracts to deliver home improvement project solutions.
  • Serves as a voice team member and as an advocate for other coordinators, creating change for all parties involved, for better future processes.
  • Serves as a top-performing builder in the Sales Pilot Program, servicing multiple districts within central quoting.
  • Serves as the top pick for different departments to shadow a trainer or mentor for new employees.
  • Monitored project progress and provided updates to stakeholders.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Testing Coordinator/Office Support Specialist

NC A&T
Greensboro, NC
11.2017 - 11.2018
  • Developed and educated leadership development, strategic planning, team building, organizational developments, decision making and problem resolution.
  • Communicated the demands and challenges for 500+ students to management concerning difficult situations.
  • Scheduled and proctored exams for the office.
  • First point of contact for parent and first-time students with special needs.
  • Ensured that orientation materials are current, and information is up to date for new students, prepares information packages and coordinate logistical.
  • Performed clerical duties (print labels, assist students with printing schedules, and conducting surveys for the office etc.).
  • Advised and provided explanations on the complexities of the law.
  • Acted as a consultant for clients and Jr. staffing roles.

Technical Support Representative

Conduit Global
Mccleansville, NC
06.2015 - 11.2017
  • Answered 20-40 calls per day for Verizon customers and resolved issues in a speedy manner.
  • Maintained strict confidentiality of client’s personal and financial information.
  • Appointed as a subject matter expert for departmental training.
  • Provided exceptional customer service daily.
  • Led team huddles weekly.
  • Excelled in meeting weekly coaching’s.
  • Achieved 100% satisfaction in voice of the customer surveys.
  • Provided positive customer experience.
  • Multi-tasked with emails using SMART system while conducting phone calls.

Education

M.S. - Adult Education

North Carolina Agricultural and Technical State University
Greensboro, NC
12.2017

BSW - Social Work

North Carolina Agricultural and Technical State University
Greensboro, NC
05.2015

Skills

  • Customer service
  • Problem-solving and decision-making
  • Project coordination
  • Conflict resolution
  • Time management
  • Team collaboration
  • Training and mentoring
  • Attention to detail

References

Available upon request

Affiliations And Skills

  • 5+ years of customer service experience
  • Experience in Scheduling through Outlook and proctoring
  • Advanced in Microsoft Word, Excel, PowerPoint, Outlook
  • Excellent written and verbal communication
  • Coordinated activities for clients
  • Provide support to staffing organization to reach corporate goals
  • Informed consent
  • Key performance indicators
  • Work and coordinate meetings in MS Teams
  • Reporting
  • Negotiations
  • Administration

Timeline

Central Selling Coordinator

Lowes Corporate
08.2019 - Current

Testing Coordinator/Office Support Specialist

NC A&T
11.2017 - 11.2018

Technical Support Representative

Conduit Global
06.2015 - 11.2017

M.S. - Adult Education

North Carolina Agricultural and Technical State University

BSW - Social Work

North Carolina Agricultural and Technical State University

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