Crystal Moore
Sterling Heights,MI
Summary
Professional Clinic Manager with extensive experience in nephrology, delivering high-quality patient care and support for those with renal conditions. Proven ability to develop and implement effective care plans. Highly collaborative team member focused on achieving optimal patient outcomes and adapting to evolving healthcare needs.
Overview
14
14
years of professional experience
Work History
Clinic Manager/ Inpatient-Outpatient Medical Biller
Michigan HealthCare Professionals- Nephrology
11.2022 - Current
- Oversee the day-to-day operations of the office, ensuring efficient and effective patient care delivery.
- Collect payments for medical services rendered
- Accurate ICD/CPT with modifier coding for inpatient and outpatient facility procedures
- Obtain prior authorizations for procedures and treatment using the appropriate ICD 10/CPT coding.
- Review patient medical records to obtain accurate ICD codes
- Staff scheduling, hiring new staff, releasing staff when necessary, onboarding new employees with policies and procedure.
- Collaborating with the physician and nurses to improve patient care.
- Investigate and resolve patient concerns related to clinical services
- Fill in when needed for low staffing
- Communicate with external partners: insurance companies, vendors, and other healthcare providers.
Medical Assistant/Emergency Department Tech
Henry Ford Health/ Best Choice
08.2021 - 06.2024
- Emergency Department
- Perform minor procedures (splints, proper, catheter placement, ear irrigation).
- Prepare patients for and assist with examination or treatments.
- Stock and clean patient rooms.
- Assist with charting.
- Mobile and work various positions (standing, sitting, bending, walking) for extended periods of time.
- Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs.
- Understand and enforce standard health care regulatory requirements.
- Operate emergency medical equipment.
- Recorded patient history.
- Monitor and record patient activity for psych patients at bedside.
- Sleep Clinic
- Lead startup of new clinical location.
- Onboard training for incoming medical assistant.
- Inform patients on CPAP usage percentage.
- Set up and instruct patients on proper completion of at home sleep study.
- Review and downloaded at home sleep study results.
- Contact patients for appointment reminder.
- Communicated step by step application process for CPAP usage for patients to monitor.
- Forward HST results to appropriate physician for review.
- Chart accurate vital signs and active medications.
- Performed numerous administrative duties.
- Updated care plans.
- Competed prior authorization for prescribed sleep medications.
- Request and obtained medical records for outside facilities.
- Stocked and cleaned patient room.
Lead Medical Assistant
Michigan Kidney Consultants
12.2014 - 08.2021
- Greet and direct patients in a respectful, professional and friendly manner.
- Obtain and input demographics accurately to schedule appointments.
- Request medical records for physician review.
- Effectively maintain multiple phone lines with using protocol from emergency cases.
- Perform prescriptions for medications and medical supply.
- Communicate with pharmacies for oral prescriptions.
- Redirect customers to further assistance if necessary.
- Answer patient questions and concerns to the best of my knowledge.
- Places orders to ship to patient home or business.
- Collect copay, deductibles and coinsurance.
- Input collect monies into billing system.
- Knowledge on Web Denis, EHR, MicroMD
- Certified to speak with multiple insurance agents.
- Obtain vital signs.
- Complete prior authorizations.
- Verifying active insurance.
- Administer medication and injections.
- Travel with physician to multiple office locations.
- Assist in applications for disability and FMLA. Follow all HIPPA rules and regulations.
Front and Back Office Medical Assistant
Children's Hospital of Michigan
07.2013 - 12.2014
- Appointment scheduling for new and return patients with appropriate physician.
- Input request /reminder for patients follow up visit upon physician order.
- Track no show appointments to reschedule clinic visit.
- Maintain weekly schedule for chart preparation.
- Input and maintain billing charges for clinic visits through EMR system.
- Call reminders for patient upcoming visits three days prior to appointment.
- Filing, phone answering and charting.
- Obtain vital signs.
- Prepare patients for various testing ( ekg, echocardiogram, stress test) along with physician examination.
- Administer blood draws as needed.
- Stock and clean exam rooms.
Medical Assistant
My Second Home Pediatrics
08.2011 - 07.2013
- Assist with patient care management, general exam, exam procedures, and prepare for examination and treatment such as rapid strep test, urine catheterization, influenza, removal of stitches.
- Measure patient height, weight, blood pressure and TPR (temperature, pulse, respiration).
- Administer injections (record the injection location, lot number, vaccination name and method of injection) and dispense medications as directed.
- Administer hearing and vision testing to rule out any abnormalities.
- Perform blood draws for outpatient lab testing.
- Test and record hemoglobin and lead level readings.
- Disinfect, clean and prepare rooms for the next patient.
- Maintain a sterile environment
- Sterile processing instruments
- Order and manage monthly vaccinations orders to the Department of Health Services.
- Answering office phone calls for patient triage.
- Verifying appointments with patients by phone.
- Maintain accurate records of patient care, condition, progress and concerns.
- Collect payments for medical services rendered
- Accurate ICD/CPT with modifier coding for inpatient and outpatient facility procedures
- Obtain prior authorizations for procedures and treatment using ICD 10/CPT coding.
- Review patient medical records to obtain accurate ICD codes
Education
No Degree - Medical Assistant Certificate
Carnegie Institute
Troy, MI No Degree - Pre-requisite Credits Earned
Florida Memorial University
Miami, FLHigh School Diploma -
Crockett Technical High School
DetroitSkills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Healthcare administration
- Scheduling appointments
- Patient care coordination
- Records management
- Medical billing
- Decision-making
- Staff management
Languages
English
Native or Bilingual
Timeline
Clinic Manager/ Inpatient-Outpatient Medical Biller
Michigan HealthCare Professionals- Nephrology
11.2022 - Current
Medical Assistant/Emergency Department Tech
Henry Ford Health/ Best Choice
08.2021 - 06.2024
Lead Medical Assistant
Michigan Kidney Consultants
12.2014 - 08.2021
Front and Back Office Medical Assistant
Children's Hospital of Michigan
07.2013 - 12.2014
Medical Assistant
My Second Home Pediatrics
08.2011 - 07.2013
No Degree - Medical Assistant Certificate
Carnegie Institute
No Degree - Pre-requisite Credits Earned
Florida Memorial University
High School Diploma -
Crockett Technical High School
Similar Profiles
Crystal MooreCrystal Moore
Clinic Manager/ Inpatient-Outpatient Medical Biller at Michigan HealthCare Professionals- NephrologyClinic Manager/ Inpatient-Outpatient Medical Biller at Michigan HealthCare Professionals- Nephrology
Gabrielle ArthurGabrielle Arthur
Medical Assistant at Michigan Healthcare ProfessionalsMedical Assistant at Michigan Healthcare Professionals
TaDarra CrudupTaDarra Crudup
Customer Support Representative - Contract at Michigan Healthcare ProfessionalsCustomer Support Representative - Contract at Michigan Healthcare Professionals
Jacelyn EvansJacelyn Evans
Radiologic Technologist at Henry Ford St. John HospitalRadiologic Technologist at Henry Ford St. John Hospital
Riley KurkowskiRiley Kurkowski
Process Engineer at KukaProcess Engineer at Kuka